Claims Administrator

3 weeks ago


London, United Kingdom Braundton Consulting Limited (Recruitment) Full time

Our client is seeking a Claims Administrator to join their team.

**Role**:

- Update and maintain policyholder records.
- Assess and process claims ranging from Dental, Optical and Medical categories.
- Take daily claims and policy related telephone calls from our policyholders.
- Maintain a daily claims processing target of 70 claims per day.
- Respond in a prompt, friendly and helpful and timely manner to all telephone calls from existing policyholders and potential policyholders.
- Provide policyholders with accurate information and guidance regarding our schemes, balances left to claim.
- Ensure the complete and effective resolution of the immediate queries or concerns at first point of contact.
- Action simple requests such as sending out claim forms and balance checks
- Make minor amendments to cover details/personal data eg change of address.
- Ensure policyholder satisfaction is exceeded by proactively highlighting trends, suggesting and implementing improvements via feedback to your manager.
- Strive to continually improve personal performance to achieve excellent service levels for the team.
- Take responsibility for continuous self-development and own learning.

**Hours**

8:30-4pm Monday to Friday one week then rotating with Hours of 10-5pm every other week. Hours are 9-5pm when working from home To be based 3 x days in the office and 2 days from home - although this might change to more days in the office eventually.

**Salary**

£25k per annum, rising to £26k after a sucessful 6 months probation.

Braundton Consulting is a recruitment agency recruiting on behalf of this client.

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 19/32


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