Claims Adjuster

2 weeks ago


London, United Kingdom Avencia Consulting Full time

**About us**

Avencia consulting is seeking a Claims Adjuster on behalf of a global provider of re/insurance products. This Claims Adjuster will have a main focus on Crisis Management and Cyber, with some PI exposure.

**The role**

Contributes to the preparation and implementation of the operational team plans to ensure these include operational considerations for delivery.

Key responsibilities/actions may include:

- Investigate and resolve Crisis Management, Cyber and Professional Indemnity Claims in a professional manner to provide excellent Claims handling service avoiding at all times claims leakage.
- Manage disputed Claims and other material Claims issues to resolve and settle claims on an economic basis

**Key accountabilities**

Specific accountabilities assigned to the role of Claims Adjuster within Insurance Claims:

- Working with the Insurer and market technology as required, adjust and authorise claim settlements and fees within a designated individual authority limit, escalating claims referrals as required.
- Liaise and negotiate with clients, brokers, loss adjusters and lawyers in the adjustment and settlement of claims, within a designated individual authority limit.
- Work closely with and audit external service providers.
- Deal with telephone or correspondence queries for brokers and clients or make appropriate referrals, as required.
- Assist in the management of technical administration tasks such as 'static claims' and organise the provision of administrative services, maintain records and provide management information.
- Operate and utilise the in-house IT system and that of external service providers for data input, reporting, data interrogation and report generation as required.
- Oversee and manage the provision of claims experience and renewal reports for underwriters, brokers and clients.

**Skills & experience**

Desirable personal attributes aligned to what success looks like in the role:

- Independent challenger - ability to innovate and challenge, utilising consultative questioning, current norms to drive change within the global claims function, and work with people of varying backgrounds and organisational levels
- Knowledgeable practitioner - deals confidently with uncertainty, leans into difficult conversations while lowering the pressure of resistance
- Highly organised with a demonstrated ability to multi-task, analyse and problem solve issues with mínimal guidance
- Strong problem-solving skills with the ability to think, influence and act strategically
- Effective communicator - structures insights into clear messages and effectively engages others within group claims function, as well as internal stakeholders
- Change agent - leverages a skilful understanding of persuasion and influence, knowing which techniques to deploy

**Other**
- Ideally relevant claims experience within Cyber, Crisis Management or PI
- 3 days in the London office, 2 from home
- Claims experience required
- ECF experience



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