Gp Surgery Administrator

2 weeks ago

Hammersmith and Fulham, United Kingdom Hammersmith and Fulham Partnership Full time

HFP Medical is looking to recruit and experienced and enthusiastic Administrator for our Patches Hub Team.

With excellent communication and organisation skills, you will join our friendly Team to provide Administration to our e-Hub for H&F Partnership surgeries.

**Main duties of the job**

Working under the direction of the eHub Manager and the eHub Lead.

Carrying out all day to day admin tasks in relation to the management and actioning of Patches for the H&F Partnership surgeries Any other duties relating to administration in the H&F Partnership as requested and directed by Line Manager.

You will effectively manage telephone queries from patients and make telephone calls and enquiries to hospitals and other establishments. You will carry out administrative related urgent and routine tasks as delegated. Support Reception when required and cover other admin areas.

You should have excellent communication (both verbal and written) and organisation skills with a background in administration. You must be able to work in a team and without supervision with an enthusiastic approach to your role.

**Overview of your organisation**

HFP Medical is a forward thinking Primary Care Network, incorporating 5 surgeries across West London, serving over 69,000 patients.

We currently have 150 staff with 23 partners across our 5 sites.

We provide a supportive and collaborative environment, in addition to the usual benefits, we offer a staff discount scheme, a wellness programme, and a flex holiday and working hours scheme.

We are an equal opportunities employer.

**Job Summary**:
Ehub/Patches is a centralised hub for the H&F Partnership, running a programme of Patches administration for the Partnership

**Responsibilities**:

- Provide an administrative service to the eHub and working flexibly with colleagues.
- Effectively communicate with GPs and Sites to provide an efficient running of the eHub to facilitate the delivery of patient care.
- Provide a co-ordinated response to patients’ submissions of Patches.
- Receive, triage and concisely record Patches that will result in onward management of the eConsult.
- Triaging all Patches received for each Site (rota based)
- Triaging at Site, the same day for site GP/Admin and eHub GP
- Placing eConsults on each GP list as required.
- Dealing with and processing all admin resulting from Patches.
- Booking all Routine appointments and Telephone Consultations arising out of Patches
- Booking straight into face to face appointments as necessary and/or as directed by GP
- Maintaining up-to-date and accurate records of each patient contact.
- Taking instructions and actioning tasks assigned by GPs and/or Line Manager.

**General**:

- The post holder must, at all times, act honestly and openly and comply with relevant corporate governance requirements, employment legislation and standards of business conduct.
- Post holders are expected to be familiar with, and comply with, all policies and procedures published by the H&F Partnership
- Health and Safety - Under the Health & Safety at Work Act (1974), it is the responsibility of the post holder at every level to take care of his / her own health and safety and that of others who may be affected by his / her acts at work.
- Flexibility - The post holder is expected to work flexibly to be able to meet the challenges and opportunities of working within H&F Partnership
- The post holder will be required to undertake any other duties that may be required by the Line Manager, commensurate with the level of the post.

**CRITERIA**

**EXPERIENCE**
- Relevant experience in an administrative role and experiences of Patches within a GP surgery.
- Experience of dealing directly with service users or experience in a customer service role.
- Experience of working for a healthcare provider

**Essential Experience**

**SKILLS/ABILLITIES**
- Strong administrative and organisational skills
- A good telephone manner
- Able to work effectively with minimum supervision and under pressure at times
- Ability to work in a Team and collaborate effectively.
- Time Management and ability to prioritise workload.
- Problem-solving skills and the ability to come up with creative solutions to issues.

**Essential Skills and Abilities**

**KNOWLEDGE**
- Working knowledge of confidentiality and GDPR
- Working knowledge of SystmOne and working within a GP Practice setting.

This list is not exhaustive

Work Remotely
- _No_

**Job Types**: Full-time, Permanent

Pay: £24,164.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- GP Receptionist/Administrator: 1 year (required)
- Patches / e-consult: 1 year (required)

Work Location: In person

Application deadline: 04/07/2024

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