Administration and Support Officer
2 weeks ago
**Administration and Support Officer**
**Libraries and Learning Resources**
Full Time, Permanent
**About the Role**
We want to make it as easy as possible for people to use our libraries, our learning resources and those online services. And that’s where you come in.
We’ll look after you with ongoing support, good development opportunities and a competitive salary that rewards your contribution. We also offer generous holidays, flexible working options, a pension scheme, great facilities and a wide range of savings, discounts and benefits. Find out more about the **range of benefits** on offer.
**What you'll bring**
You’ll have a good understanding of the importance of electronic books, journals and multi-media material in supporting the work of academics and students, and of the key role that physical resources (from print books to laptops) and of physical spaces (from bookable group study rooms to silent study spaces) continue to play.
You’ll be familiar with web sites and mobile apps that allow you to search for and retrieve results that match both simple and complex queries, and of the different ways that results data can be bookmarked, exported and repurposed.
You’ll also recognise the importance of getting timely, accurate and dependable information about how to use online library services when you need additional support, or when you encounter technical obstacles.
We’re looking to appoint a colleague who is able to demonstrate:
- A consistent commitment to customer service excellence
- An ability to multi-task and prioritise amongst competing demands
- Good problem solving and diagnostic abilities
- Strong communication skills
If you are interested in the opportunity to support the work of a busy library technical team, and have the interest and experience to take on the role of the ATS Administration and Support Officer, then we want to hear from you.
**Interview Dates**: 20th -21st September 2023
**About NTU**:
- This role is covered by the Rehabilitation of Offenders Act (1974) and successful applicants will be asked to declare any unspent criminal convictions._
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