Residence Supervisor

3 days ago


Nottingham, United Kingdom UPP Ltd Full time

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people - creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed to support the safety of the building and ensure students enjoy a high quality of life throughout their stay.

**We currently have an exciting opportunity for a Residence Supervisor to join our team onsite at our Norton Court site at Nottingham University.**

This is a permanent full-time position working 37.5 hours per week from 8.00am - 5.00pm Monday to Friday. The salary is £23,714 per annum.

This role will manage domestic services across the estate, including delivery of soft services, ensuring adherence to the stipulated Service Level Agreements (SLAs).

**Key responsibilities include**:

- Plan housekeeping and domestic services, general management and administrative and control procedures ensuring high service standards and that the SLAs are met
- Maintain accurate information on costs incurred on housekeeping and cleaning activities on a weekly basisand keep up to date stock records and prepare purchase requirements
- Effective management of the Team including recruitment, appraisals and identifying training needs.
- Supervise the work of all housekeeping and domestic service staff ensuring high standards are consistently met
- Determine and roster the individual duties of cleaning staff in order to maximise the efficiency of services
- Regular review of existing procedures in order to increase efficiencies and continually appraise operating practices identifying new or alternative methods of work
- Monitor the service provided by approved suppliers and manage customer expectations and servie of delivery
- Liaise as necessary with UPP staff, residents, University clients, and liaise if required, confidentially with the Warden and JCR representatives on site, and other agencies in relation to student welfare
- Respond to any student complaints within UPP timescales
- Adhere to Health, Safety and Hygiene regulations and policies ensuring compliance by Team members

We are looking for you to already have experience managing a Team with great communication and organisation skills, used to working with IT packages/databases (including Microsoft packages) and the passion to do an excellent job.

You will also be prepared to be on an on-call rota and work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

**What we offer**:In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more.

Innovation, Sustainability, Community, Partnership and Respect are our core values. These outline what is important to our business and our people.

**Salary**: £23,714.00 per year

Application question(s):

- What are your salary expectations for your next role?
- What is your current notice period/availability to start?
- Why have you applied for this role?

Work authorisation:

- United Kingdom (required)

Work Location: In person


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