Customer Service Advisor

FTH Hire Group is one of the largest independent plant and tool hire companies in the South East of England. We currently have 8 depots (Farnborough, Guildford, Farnham, Reading, Basingstoke, Horsham, Maidstone & Southampton). As a result of our expansion plans, we are looking to take on additional high calibre team members.

We have a fantastic opportunity for a Customer Service Advisor to work at our Southampton Depot. You will be responsible for working behind the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell answer inquiries and questions, handle complaints and provide product information as required.

A background in construction or plant and tool knowledge would be advantageous although not necessary as full training is provided.

**Main Job Tasks and Responsibilities**

To handle customer calls

To close sales whilst always looking to maximise the sale through upsell and cross sell

Follow up any customer quotes

Handle customer objections

Provide customers with product and service information and advice

Manage and resolve customer complaints

To provide excellent customer service

**Key Competencies**

Excellent verbal and written communication skills

Strong listening skills

To be curious and have good questioning techniques

Problem analysis and problem solving

Resilience

Competitive in nature

Ability to close sales opportunities

Proactive 'can do' attitude

Call centre/customer service experience (preferable)

Confident

Ability to build strong rapport with customers

Team Player

Ability to capture key customer information to input quality order

**Benefits**

Loyalty bonus scheme

Sales bonus scheme

Pension - auto enrolment

28 days holiday (inclusive of Bank Holidays)

Perk Box

Birthday gift

Commission

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Loyalty bonus
- Quarterly bonus

Ability to commute/relocate:

- Marchwood Industrial Estate: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: CSASouth