Lab Support Coordinator

2 weeks ago

Stevenage, United Kingdom PerkinElmer Full time

**Key Responsibilities**:

- Provide time back to the customer through delivery of:

- Being the first point of contact reception service
- Delivering orientation for new staff or visitors in their area(s) of support
- Providing proactive laboratory and corridor checks, acting and reporting on findings
- Raising and monitoring tickets to enhance the science in their areas
- Providing continuous improvement initiatives through 5S/Lean6σ methodology
- Conducting customer led lab safety checks
- Participating in customer led audits and inspections and providing administrative support
- Transporting engineers to and from the customer and the laboratory in which they are working
- Receipt and storage of deliverables in their areas
- Raising sample shipments utilising customer shipping programs
- Transfer of samples around site to their necessary places
- Build relationships with customers, colleagues and service partners to provide a collaborative approach to the operational management of the lab space.
- Meet regularly with key stakeholders (lab staff, service partners, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
- To provide timely communication to lab users on impact of any site service work.
- Attend relevant meetings. (e.g. team meetings, laboratory user meetings)
- To share the success of the team and the support provided.
- Escalate new service request from the customer through the appropriate reporting lines.
- Supporting the LSC Area Supervisor ensuring training packets and process flows of additional site specific responsibilities are kept up to date.
- To attend training sessions appertaining to the post and ensure this training is documented.
- Collates metrics for KPIs, relevant metrics, SLAs and weekly tasks.
- To adhere to all company & client policies, procedures, site rules and regulations.
- To comply with all company & client procedures relating to health & safety & safe working practices.
- To uphold PerkinElmer’s Core Values and demonstrate the key behavioural anchors.
- Carry out any other reasonable request as deemed necessary by line manager.

**Competencies**: _breadth & depth across disciplines or functions; behaviours and expertise in field required_
- Deliver exceptional customer service.
- Build long term relationships, working collaboratively with all colleagues, customers and clients.
- Clear and concise written and spoken communication skills.
- Good IT skills.
- Exceptional organisational skills.
- Self-motivated with the ability to work under pressure to balance conflicting deadlines.
- Excellent problem-solving capabilities and ability to make clear decisions.
- Aptitude for technical and practical matters.
- An aptitude towards health and safety, driving health and safety culture.
- Be a good team worker demonstrating loyalty and commitment to the team members.
- Preferred experience within the pharmaceutical industry adhering to regularity standards. E.g. good document practices.
- A good standard of education. GCSE grade A to C or equivalent in Maths and English.

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