Case Officer

This is an exciting opportunity to make **a positive contribution to a dynamic, forward-thinking and successful team.**

As a Case Officer you will be at the front-line of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for **running your own case load from investigation stage to final hearing**. Cases will require you to** identify regulatory concerns, plan and conduct a proportionate investigation, asses the risk** posed to patients and the public, **make recommendations** as to the future progress of the case and **work closely and collaboratively with colleagues** across the inspection team, in-house advocates and external legal and regulatory agencies.

**The successful applicant will**:

- Understand the importance of **building effective relationships, taking responsibility and working as a team**.
- **Be naturally curious and understand the bigger picture**, recognising how their work contributes to directorate and organisational objectives.
- **Take a person-centred approach to resolving conflicts and disputes** to deliver a high-quality, customer-focused service.
- **Be open, communicative and honest**, **willing to share information and confident** to ask questions and manage expectations.
- Embrace a **fast-paced and varied role**, allowing you to **broaden your skillset** and with **access to development opportunitites and progression** within the organisation.
- **Be tenacious and resolve problems quickly in a constructive and professional manner,** remaining calm, whilst being adaptable and flexible.
- Be able to **demonstrate accuracy and attention to detail, whilst working efficiently** to meet challenging deadlines.
- Have an **unwavering commitment to equality, diversity and inclusion.**

**Benefits when joining our team**:
In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, **good work-life balance and workload** **plus an excellent benefits package **that includes:

- **30 days holiday** (plus bank holidays) with the option to buy an additional 5 days.
- **A choice between two pension providers**: NHS pension scheme or Standard Life.
- **Flexible working arrangements** including reduced hours and home working.
- **Career breaks and sabbaticals**.
- **Subsidised gym membership**.
- **Private medical insurance, life assurance, season ticket loan, bike loan** and many more.

**Follow this link to see our benefits guide** [PDF 233 KB]

**About the GPhC**:
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to **assure and improve standards of care for people using pharmacy services**.

Our organisation has a long-term vision and **a desire for highly skilled and specialist staff**. We are committed to **providing workforce learning and development opportunities**.

**We are proud of our diverse and inclusive culture** and are committed to holding ourselves to the same standards we expect of others.

Following the Covid-19 pandemic, our staff are** predominantly home-based**. **The GPhC has adopted a hybrid form of working** with a blend of virtual and in-person meetings. There is **no set expectation** for days in the office but in the professionals regulation (Fitness to Practise) team there are **office-based activities** such as **team meetings and case reviews**. We will give you as much notice as possible when your attendance is required. **During training and induction, we expect you will attend the office more frequently.**

Follow this link to **see our privacy policy** and understand how we collect, use and share your personal data during our recruitment process.