Donation Processing Assistant

2 months ago


London, United Kingdom NSPCC Full time

**Income Generation**:
**Donation Processing Assistant**:
**Income Generation**:
**Donation Processing Assistant**:

- Home Open roles Donation Processing Assistant**Donation Processing Assistant**:
- Annually:

£19,838 - £22,362 plus LWA of £3,366.00.
Region:

London
Location:

Hybrid - London
Department:

Income Generation Operations
Vacancy Type:

Permanent
Working Hours Per Week:

35
Closing Date:

3 December 2023

We're here to end cruelty to children. Nothing else will do

We believe that we can make a difference for all children by standing up and fighting for their rights, by listening to them, by helping them when they need us and by making them safe. The role has been created to help us deliver against these ambitions

This is an exciting opportunity to develop your carer and gain vital experience within Income Generation support. You will be joining a well-established team based in the Income Generation department, which aims to put our supporters at the heart of everything we do.

The main responsibilities of this role include carrying out and processing administration tasks which relate to banking and thanking supporter's donations. Maintaining supporter records using our CRM database and loading small scale data files, whilst providing first class supporter service to our fundraisers.

Confident, committed and extremely well organised, you will have an eye for detail and a solution focused mind. Equally, you will be someone who can build and sustain strong working relationships through great communication skills and a commitment to teamwork.

Job Purpose
- To contribute to Income Generation's purpose of maximising income from NSPCC supporters and potential supporters by supporting staff to carry out fundraising activity.
- To provide a high standard of service to staff, managers, supporters, and members of the public who contact the Supporter Services department.
- To provide an administrative and information service effectively and efficiently to the Supporter Services department as assigned by the line manager.
- To provide accurate and timely financial processing to budget holders within Income Generation.

We're here to end cruelty to children. Nothing else will do

We believe that we can make a difference for all children by standing up and fighting for their rights, by listening to them, by helping them when they need us and by making them safe. The role has been created to help us deliver against these ambitions

This is an exciting opportunity to develop your carer and gain vital experience within Income Generation support. You will be joining a well-established team based in the Income Generation department, which aims to put our supporters at the heart of everything we do.

The main responsibilities of this role include carrying out and processing administration tasks which relate to banking and thanking supporter's donations. Maintaining supporter records using our CRM database and loading small scale data files, whilst providing first class supporter service to our fundraisers.

Confident, committed and extremely well organised, you will have an eye for detail and a solution focused mind. Equally, you will be someone who can build and sustain strong working relationships through great communication skills and a commitment to teamwork.

Job Purpose
- To contribute to Income Generation's purpose of maximising income from NSPCC supporters and potential supporters by supporting staff to carry out fundraising activity.
- To provide a high standard of service to staff, managers, supporters, and members of the public who contact the Supporter Services department.
- To provide an administrative and information service effectively and efficiently to the Supporter Services department as assigned by the line manager.
- To provide accurate and timely financial processing to budget holders within Income Generation.
- Create Alert Subscription
- Share this page- Key Documents- Job Description October 2023 (GD3).pdf (72.46 KB)
- Business Support Assistant - Donations Processing - T&C.pdf (88.50 KB)
- Supporting Documents- Policy on storage handling use retention and disposal of DBS PVG and Access NI disclosures (227.92 KB)
- Our Benefits (1.50 MB)
- Recruitment of ex-offenders policy (268.33 KB)
- Safeguarding Statement (455 kB)
- Inclusive Recruitment Practices (943 kB)
- EDI Action Plan (677 kB)

Working in the Income Generation team



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