Field Visiting Officer

2 weeks ago

Bristol, United Kingdom Capita Full time

As a Field Visiting Officer, you’ll be part of a friendly, welcoming team, visiting customers’ homes currently without a TV licence at addresses throughout Bristol, BS postcode areas.

Helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, you’ll have the opportunity to build their confidence in both you and Television Licencing, and enable them to find a payment plan that works for them.

You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.

Along with permanent contract and a starting salary of £22,340.40 pa, you will also be eligible for an uncapped commission scheme offering an annual average of £5,856 in additional earnings (taking the salary to an average of £28,200 pa uncapped.

In addition, you can claim a tax-free business mileage allowance of 45p per mile on the first 10,000 miles (25p per mile thereafter) travelled. In addition to mileage completed between visits we also pay this allowance from and to your home address each day.

You’ll be working a 36.5 hour week on a flexible shift pattern, with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekend, with a potential of a four-day working week in either a part-time or full-time capacity.

**Job title**:
Field Visiting Officer

**Core Responsibilities**:

- Conduct door to door visits to properties where no TV licence is registered.
- Listen to customer reasoning for not having a licence and make an informed decision on next steps.
- Accurately record visit details and complete daily timesheets via the handheld device.
- Explain and sell the benefits of all licence payment schemes.
- Take and accurately record payment details.
- Attend court when required to give evidence in prosecution cases.
- Carry out work and attend meetings as directed by the Visiting Manager.
- Maintain an effective deterrent against evasion of the TV licence.
- T aking Records of Interview under caution.
- Update and improve the TV licensing database.

**What you’ll need to bring**:

- It’s essential that you have a full UK Driving Licence and access to your own car, with at least a year of driving experience.
- You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces, or security, however, there is one thing in common - excellent communication skills.

**About Capita Experience**

This division combines expertise from our former divisions — including Customer Management, People Solutions, Software, Consulting and Scaling Partner — into one new division. Our focus is on serving a blue-chip client base in the UK and across Europe, with the aim of growing within these markets and expanding to new markets. Our primary focus is helping clients digitise their interactions with customers, members, and other stakeholders, and move towards an integrated data-driven, insight-led and personalised customer experience. This is a fantastic opportunity for Capita given our long-standing client relationships and deep CX expertise across multiple locations. Currently Capita holds market-leading positions in the UK and Ireland, with solid footholds in Germany and Switzerland. Our ambition is to expand globally and be recognised as a provider of best-in-class digitally led CX services.

**What’s in it for you?**

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2

  • Regional Field Merchandiser

    4 days ago

    Bristol, United Kingdom Logobrand Field Marketing Full time

    Field Bristol **Job Description **:**Position**:Regional Field Merchandiser **Location**:Bristol and the surrounding areas **Pay**:£22,152 per annum basic + £350 monthly car allowance and mileage **Contract Type**:12-Month Fixed Term Contract - 40 hours per week Are you keen on a career in Field Merchandising but don't want to work on a zero hour...

  • Television Licence Field Officer

    5 days ago

    Bristol, United Kingdom Capita Full time

    As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Bristol area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them. - You’ll be rewarded with £30,000...

  • Field Agent

    5 days ago

    Bristol, United Kingdom Resolvecall Full time

    **Field Agent / Warrant Officer based in Bristol (BS)** Do you have a full driving licence and access to a vehicle for work? Are you interested in a 4-day working week? Would you love to work outdoors? If the answer is yes, then we have an excellent opportunity for you! - _________________________________ **SALARY**: Basic salary of **£25,349.69** plus...

  • Health Visiting Administrator

    1 month ago

    Bristol, United Kingdom Sirona care & health CIC Full time

    Could you be our next team administrator to support our Health Visiting Service? The Health Visiting Service is a workforce of specialist community public health nurses who provide information, support, and access to interventions to families with children in the first years of life and help empower parents to make decisions that affect their family’s...

  • Health Visiting and Nursing Administrator

    1 month ago

    Bristol, United Kingdom Sirona care & health CIC Full time

    We are looking for an enthusiastic person to work as a Health Visiting & School Nursing Administrator providing administrative support to Health Visiting & School Nursing Teams based in North Bristol, you will also cover other locations when it is deemed necessary. The HV & SN teams are part of the Community Child Health Partnership (CCHP) which provides...

  • Health Visiting Administrator

    1 week ago

    Bristol, United Kingdom Sirona care & health CIC Full time

    Job summary Could you be our next team administrator to support our Health Visiting Service? The Health Visiting Service is a workforce of specialist community public health nurses who provide information, support, and access to interventions to families with children in the first years of life andhelp empower parents to make decisions that affect...

  • Business Development Manager

    1 week ago

    Bristol, United Kingdom Field Sales Solutions Full time €32,200

    Field Sales Solutions has an exciting opportunity for you to join them as a Business Development Manager (Ferrero Foodservice Account)! This is your opportunity to work for Field Sales Solutions, a leading field marketing company. We represent the fastest growing confectionery company in the UK. Whilst you will be employed by Field Sales Solutions, you...

  • Business Development Manager

    2 weeks ago

    Bristol, United Kingdom Field Sales Solutions Full time

    Field Sales Solutions has an exciting opportunity for you to join them as a  Business Development Manager (Ferrero Foodservice Account)! This is your opportunity to work for Field Sales Solutions, a leading field marketing company. We represent the fastest growing confectionery company in the UK. Whilst you will be employed by Field Sales Solutions, you...

  • Territory Manager

    7 days ago

    Bristol, United Kingdom Standout Field Marketing Full time

    Overview Join Us as a Territory Manager! Territory Covers: Bristol, Weston-Super-Mare & surrounding areas Contract: Permanent, Full-time Salary: upto £26,500 plus performance related bonus, company car & fuel card Are you wired for forging lasting connections? Thrive in the whirlwind of field sales? Brace yourself for an extraordinary...

  • Engineer Field Engineering

    2 months ago

    Bristol, United Kingdom Professional Datasolutions, Inc. Full time

    PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain. Over 1,500 customers in more than 200,000 locations worldwide count on our leading payments, marketing & insights...

  • Field Service Engineer

    1 month ago

    Bristol, United Kingdom ProTech Recruitment Ltd Full time

    FIELD SERVICE ENGINEER Industry - Medical Devices Salary - £30,000 - £35,000 Are you an experienced Field Service Engineer looking for a new challenge? Our client, a family run company based in Haverfordwest are looking for a Field Service Engineer to work remotely covering all of the UK. They have customers in Ireland/Jersey and the Isle of Wight. As...

  • Field Sales Executive

    5 days ago

    Bristol, United Kingdom Resolve Recruitment Services Ltd Full time

    **Field Sales Executive, Remote (Bristol/Bath)** Resolve Recruitment are proud to be working with a an established, market-leading wholesaler to the catering sector. Due to continued growth, they now seek several experienced Field Sales Executives to be responsible for delivering a quality service to customersin order to assist in the growth and development...

  • Field Service Engineer

    4 weeks ago

    Bristol, United Kingdom Venatu Consulting Ltd Full time

    We are currently looking for a Field Service Engineer to cover the Bristol and South West area. Field Service Engineer £38,000 to £42,000 depending on experience + On call bonus 40 hours per week Company Van Field Based Bristol and South West We are looking for a Field Service Engineer with compressor experience to join our client. Based in...

  • Field Sales Coordinator

    2 weeks ago

    Bristol, United Kingdom Juice Recruitment Ltd Full time

    Juice Recruitment is delighted to be working with a growing retail business, with the appointment of a Field Sales Coordinator to join their team near Avonmouth.The company are seeking an organised individual with fantastic UK Geography knowledge. You will be working very closely with both the customer service agents and field sales representatives, in order...

  • Apprentice Field Service Engineer

    5 days ago

    Bristol, United Kingdom Venatu Consulting Ltd Full time €38,000 - €42,000

    We are currently looking for a Compressor Field Service Engineer to cover the Bristol and South West area. Compressor Field Service Engineer £38,000 to £42,000 depending on experience + On call bonus 40 hours per week Company Van Field Based Bristol and South West We are looking for a Field Service Engineer with compressor experience to join our...

  • Apprentice Field Service Engineer

    2 days ago

    Bristol, United Kingdom Venatu Consulting Ltd Full time €38,000 - €42,000

    We are currently looking for a Compressor Field Service Engineer to cover the Bristol and South West area. Compressor Field Service Engineer £38,000 to £42,000 depending on experience + On call bonus 40 hours per week Company Van Field Based Bristol and South West We are looking for a Field Service Engineer with compressor experience to join our...

  • Field Service Engineer

    4 weeks ago

    Bristol, United Kingdom Venatu Consulting Ltd Full time

    We are currently looking for a Field Service Engineer to cover the Bristol and South West area.Field Service Engineer£38,000 to £42,000 depending on experience + On call bonus40 hours per week Company VanField Based Bristol and South West We are looking for a Field Service Engineer with compressor experience to join our client. Based in Bristol, this...

  • Field Service Engineer/ Coffee Engineer

    1 week ago

    Bristol, United Kingdom Venatu Consulting Ltd Full time €38,000 - €42,000

    We are currently looking for a Field Service Engineer to cover the Bristol and South West area. Field Service Engineer £38,000 to £42,000 depending on experience + On call bonus 40 hours per week Company Van Field Based Bristol and South West We are looking for a Field Service Engineer with compressor experience to join our client. Based in...

  • Field Service Engineer/ Coffee Engineer

    3 weeks ago

    Bristol, United Kingdom Venatu Consulting Ltd Full time

    We are currently looking for a Field Service Engineer to cover the Bristol and South West area. Field Service Engineer £38,000 to £42,000 depending on experience + On call bonus 40 hours per week Company Van Field Based Bristol and South West We are looking for a Field Service Engineer with compressor experience to join our client. Based in...

  • Field Service Engineer

    2 weeks ago

    Bristol, United Kingdom Venatu Consulting Ltd Full time

    We are currently looking for a Field Service Engineer to cover the Bristol and South West area. Field Service Engineer £38,000 to £42,000 depending on experience + On call bonus 40 hours per week Company Van Field Based Bristol and South West We are looking for a Field Service Engineer with compressor experience to join our client. Based in Bristol,...