Generalist Adviser/caseworker

**Position**: Generalist Adviser/Caseworker (Trainee Considered)

**Location**: Westminster

**Closing date**: 03 May 2024

**Role details**:
Job title:
Generalist Adviser/Caseworker (Trainee Considered)

**Location**:
Westminster

**Salary**:
£29,925 - £33,470 (depending on qualification)

Salary pro rata:
No

London allowance:
No

Hours per week:
35

Type of contract:
Fixed term

End date of contract:
03/05/2025

03/05/2024

Closing time:
17:00

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first.

As a Generalist Adviser/Caseworker, you will be part of a dedicated team helping in the delivery of advice and casework on full range of advice enquiry areas in particular welfare benefits and housing. You will also be undertaking casework support for vulnerable clients including acting on their behalf with third parties.

You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with diverse range of people including vulnerable clients. You will be committed to developing your skills and happy to work flexibly, including from home, since we offer advice services on the phone, via digital technologies and face to face. While we are based near Royal Oak station the role will also include working from community settings including Food Banks across Westminster.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.