Senior Customer Service Advisor

7 months ago


Barnsley, United Kingdom Perrigo Full time

Perrigo Company is dedicated to making lives better by bringing Quality, Affordable Self-care products that consumers trust everywhere they are sold. Help us do it.

**Description Overview**:
Responsible for the processing of sales orders, for UK, EU and International Markets. Also resolving Customer queries and claims to support the end to end orders to cash process.

**Scope of the Role**:

- Provides customer support, administers customer services processes, and liaises within the Company on behalf of the customer.
- Provides customers with accurate delivery dates and liaises with Planning team to ensure SAP delivery dates are aligned with availability
- Researches using available information resources and resolves customer issues, if necessary, redirect issues to appropriate resources and or escalate issues requiring urgent attention.
- Provides administrative support to customer services management, including preparation of open orders and attending reconciliation meetings with Contract Customers.
- Serves as a point person for coordination of customer service plans.
- May provide direction to other coordinators.

**Experience Required**:

- 1-3 years Customer Service experience (in a highly regulated business - an advantage).
- Have good written and verbal communication skills.
- Experience of SAP or similar ERP system.
- Education GCSE or equivalent at grade C in Maths and English.
- Be able to manage own workload to reflect the expected demand trends of the customer.
- We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by law. Our full Equal Employment Opportunity and Affirmative Action Policy Statement is available on our main career site in _**_English_**_ and _**_Spanish_**_ and will be provided in other accessible forms for persons with disabilities._ #DIV



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