Customer Assistant

4 weeks ago

Lisburn, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant - Lisburn - 37.5 hrs permanent
**Key Capabilities**

**Customer Assistant - Lisburn - 37.5 hrs permanent**

Week 1:
Sun: 09:00 - 18:00

Mon: 08:00 - 17:00

Tues: 14:00 - 22:00

Thur: 08:00 - 17:00

Fri: 09:00 - 18:00

Week 2:
Mon: 08:00 - 17:00

Tues: 09:00 - 18:00

Wed: 08:00 - 17:00

Thur: 09:00 - 18:00

Sat: 12:00 - 21:00

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    4 weeks ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Lisburn 15 Hours Temporary **All the details** Customer Assistant - Foods - Lisburn 15 Hours Temporary **Due to operational guidelines this role is suited to those 18 Years and over** Sun 21.00 - 05.00 Sat 23.00 - 07.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    4 weeks ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Lisburn 16 Hours Temporary **All the details** Customer Assistant - Foods - Lisburn 16 Hours Temporary Sun 12.15 - 21.00 Fri 14.00 - 18.00 Sat 14.00 - 18.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    6 days ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - Lisburn - 8 hrs temporary **All the details** Customer Assistant - Clothing & Home - Lisburn - 8 hrs temporary Sunday: 14:00 - 18:00 Friday: 13:00 - 17:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    4 weeks ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - Lisburn 30 Hours Temporary **All the details** Customer Assistant - Clothing & Home - Lisburn 30 Hours Temporary Week 1 Tues 10.00 - 18.00 Wed 10.00 - 18.00 Fri 10.00 - 18.00 Sat 10.00 - 18.00 Week 2 Sun 10.00 - 18.00 Wed 10.00 - 18.00 Thurs 10.00 - 18.00 Fri 10.00 - 18.00 **Purpose** To...

  • Customer Assistant

    24 hours ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - Lisburn 30 Hours Temporary **All the details** Customer Assistant - Clothing & Home - Lisburn 30 Hours Temporary Week 1 Tues 10.00 - 18.00 Wed 10.00 - 18.00 Fri 10.00 - 18.00 Sat 10.00 - 18.00 Week 2 Sun 10.00 - 18.00 Wed 10.00 - 18.00 Thurs 10.00 - 18.00 Fri 10.00 - 18.00 **Purpose** To...

  • Customer Assistant

    4 days ago

    Lisburn, United Kingdom M&S Full time

    SummaryCustomer Assistant - Clothing & Home - Lisburn 30 Hours TemporaryAll the detailsCustomer Assistant - Clothing & Home - Lisburn 30 Hours TemporaryWeek 1Tues Wed Fri Sat Week 2Sun Wed Thurs Fri PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...

  • Customer Assistant

    5 days ago

    Lisburn, United Kingdom M&S Full time

    SummaryCustomer Assistant - Christmas - Operations - Lisburn hrs temporaryAll the detailsCustomer Assistant - Christmas - Operations - Lisburn hrs temporarySunday: 21:00 - 05:00Monday: 22:00 - 06:00Tuesday: 22:00 - 06:00Due to operational requirements, this role is suitable for 18 years and over.PurposeTo deliver a great shopping experience for our...

  • Customer Assistant

    2 weeks ago

    Lisburn, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - 37.5 hrs permanent **Key Capabilities** **Customer Assistant - 37.5 hrs permanent** Week 1: Sun: 09:00 - 17:00 Mon: 14:00 - 22:00 Wed: 09:00 - 18:00 Thur: 08:00 - 16:00 Fri: 08:00 - 16:00 Week 2: Mon: 14:00 - 22:00 Tue: 09:00 - 18:00 Wed: 08:00 - 17:00 Fri: 08:00 - 16:00 Sat: 08:00 -...

  • Customer Assistant

    4 days ago

    Lisburn, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Clothing & Home - Lisburn 15 Hours TemporarySun Sat PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    4 weeks ago

    Lisburn, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Clothing & Home - Lisburn 15 Hours TemporarySun Sat PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    3 weeks ago

    Lisburn, United Kingdom MARKS&SPENCER Full time

    Customer Assistant - Clothing & Home - Lisburn 15 Hours TemporarySun Sat PurposeTo deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually...

  • Customer Assistant

    2 weeks ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant Cafe 16 hours permanent Sun 13.00 - 17.00 Mon 12.00 - 16.00 Tues 12.00 - 16.00 Fri 06.00 - 10.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes...

  • Customer Assistant

    4 weeks ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant - Early Morning Fill - Clothing and Home 16 Hours Temporary Tues 06.00 - 10.00 Wed 06.00 - 10.00 Fri 06.00 - 10.00 Sat 06.00 - 10.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    3 weeks ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant **Cafe** 16 Hours Temporary Tues 18.00 - 22.00 Wed 13.00 - 17.00 Fri 13.00 - 17.00 Sat 13.00 - 17.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    3 weeks ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant **CAFE** 16 Hours Temporary Tues 13.00 - 17.00 Wed 12.00 - 16.00 Thurs 12.00 - 16.00 Sat 17.00 - 21.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    3 weeks ago

    Lisburn, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Operations Lisburn Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all...

  • Customer Assistant

    3 weeks ago

    Lisburn, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Operations Lisburn Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all...

  • Customer Assistant

    7 days ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant - 16hrs part time Monday 08:00 - 12:00 Tuesday 14:00 - 18:00 Wednesday 18:00 - 22:00 Saturday 08:00 - 12:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    4 weeks ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant - Bank and Service Colleague Permanent 8.5hrs Sunday 13.30 - 18.00 Saturday 13.30 - 18.00 **Purpose** We are re-defining M&S Bank and Services and the way we introduce our customers to our products. As a result, the purpose of the job role could evolve and develop along with our customer proposition and our products. - The current role...

  • Customer Assistant

    7 days ago

    Lisburn, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Lisburn - 32 hrs permanent** Week 1: Sun: 09:00 - 18:00 Tues: 09:00 - 18:00 Wed: 08:00 - 07:00 Thurs: 13:00 - 22:00 Week 2: Mon: 08:00 - 17:00 Wed: 09:00 - 18:00 Thurs: 09:00 - 18:00 Sat: 12:00 - 21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion...