Customer Assistant

6 months ago

Lisburn, United Kingdom M&S Full time

**Key Accountabilities**

Customer Assistant Operations Lisburn

Purpose

To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across all channels brilliantly well Be the voice of our customer to help us continually improve.

Sun 11.00 - 18.00

Mon 18.00 - 22.00

Tues 18.00 - 22.00

**Key Capabilities**

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - Lisburn - 8 hrs temporary **All the details** Customer Assistant - Clothing & Home - Lisburn - 8 hrs temporary Sunday: 14:00 - 18:00 Friday: 13:00 - 17:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Lisburn 15 Hours Temporary **All the details** Customer Assistant - Foods - Lisburn 15 Hours Temporary **Due to operational guidelines this role is suited to those 18 Years and over** Sun 21.00 - 05.00 Sat 23.00 - 07.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Foods - Lisburn 16 Hours Temporary **All the details** Customer Assistant - Foods - Lisburn 16 Hours Temporary Sun 12.15 - 21.00 Fri 14.00 - 18.00 Sat 14.00 - 18.00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Clothing & Home - Lisburn 30 Hours Temporary **All the details** Customer Assistant - Clothing & Home - Lisburn 30 Hours Temporary Week 1 Tues 10.00 - 18.00 Wed 10.00 - 18.00 Fri 10.00 - 18.00 Sat 10.00 - 18.00 Week 2 Sun 10.00 - 18.00 Wed 10.00 - 18.00 Thurs 10.00 - 18.00 Fri 10.00 - 18.00 **Purpose** To...

  • Customer Assistant

    6 months ago

    Lisburn, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - 37.5 hrs permanent **Key Capabilities** **Customer Assistant - 37.5 hrs permanent** Week 1: Sun: 09:00 - 17:00 Mon: 14:00 - 22:00 Wed: 09:00 - 18:00 Thur: 08:00 - 16:00 Fri: 08:00 - 16:00 Week 2: Mon: 14:00 - 22:00 Tue: 09:00 - 18:00 Wed: 08:00 - 17:00 Fri: 08:00 - 16:00 Sat: 08:00 -...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Lisburn - 37.5 hrs permanent **Key Capabilities** **Customer Assistant - Lisburn - 37.5 hrs permanent** Week 1: Sun: 09:00 - 18:00 Mon: 08:00 - 17:00 Tues: 14:00 - 22:00 Thur: 08:00 - 17:00 Fri: 09:00 - 18:00 Week 2: Mon: 08:00 - 17:00 Tues: 09:00 - 18:00 Wed: 08:00 - 17:00 Thur: 09:00 - 18:00 Sat:...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant **CAFE** 16 Hours Temporary Tues 13.00 - 17.00 Wed 12.00 - 16.00 Thurs 12.00 - 16.00 Sat 17.00 - 21.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant **Cafe** 16 Hours Temporary Tues 18.00 - 22.00 Wed 13.00 - 17.00 Fri 13.00 - 17.00 Sat 13.00 - 17.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Lisburn - 32 hrs permanent** Week 1: Sun: 09:00 - 18:00 Tues: 09:00 - 18:00 Wed: 08:00 - 07:00 Thurs: 13:00 - 22:00 Week 2: Mon: 08:00 - 17:00 Wed: 09:00 - 18:00 Thurs: 09:00 - 18:00 Sat: 12:00 - 21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant - 30 hrs permanent Week 1: Sun: 10:00 - 18:00 Mon: 10:00 - 18:00 Wed: 14:00 - 22:00 Fri: 08:00 - 16:00 Week 2: Mon: 10:00 - 17:15 Wed: 08:00 - 17:00 Fri: 08:00 - 16:00 Sat: 13:00 - 21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working...

  • Customer Assistant

    6 months ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Beauty Customer Assistant - 30 hrs permanent Week 1: Wed: 10:00 - 18:00 Thur: 14:00 - 22:00 Fri: 14:00 - 22:00 Sat: 09:00 - 17:00 Week 2: Sun: 10:00 - 18:00 Tues: 14:00 - 22:00 Thur: 10:00 - 18:00 Fri: 14:00 - 22:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Lisburn - 37.5 hrs permanent** Week 1: Sun: 09:00 - 17:00 Mon: 14:00 - 22:00 Wed: 09:00 - 18:00 Thur: 08:00 - 16:00 Fri: 08:00 - 16:00 Week 2: Mon: 14:00 - 22:00 Tue: 09:00 - 18:00 Wed: 08:00 - 17:00 Fri: 08:00 - 16:00 Sat: 08:00 - 17:00 **Purpose** - To deliver a great shopping experience for their customers, putting...

  • Customer Assistant

    6 months ago

    Lisburn, United Kingdom Marks & Spencer Full time

    Customer Assistant Travel and Money 23.75 Hours Permanent **Due to operational requirements this role is suited to those 18 Years and over.** Week 1 Tues 18.00 - 22.00 Wed 14.00 - 18.00 Thurs 08.00 - 17.00 Fri 14.00 - 22.00 Week 2 Tues 18.00 - 22.00 Wed 14.00 - 18.00 Fri 14.00 - 22.00 Sat 09.00 - 18.00 Week 3 Tues 18.00 - 22.00 Wed 14.00 -...

  • Customer Service Assistant

    6 months ago

    Lisburn, United Kingdom Progressive Building Society Full time

    Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners.** **Supported by a** **strong high street presence and ambitious growth plans, our...

  • Cafe Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Cafe - Lisburn 16 Hours Temporary **All the details** Customer Assistant - Christmas - Cafe - Lisburn 16 Hours Temporary **Due to operational requirements this role is suited to those 18 Years and Over** **Week 1** **Mon 12.00 - 16.00** **Tues 12.00 - 16.00** **Wed 12.00 - 16.00** **Sat 12.00 -...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Operations - Lisburn - 22.5 hrs temporary **All the details** Customer Assistant - Christmas - Operations - Lisburn - 22.5 hrs temporary Sunday: 21:00 - 05:00 Monday: 22:00 - 06:00 Tuesday: 22:00 - 06:00 **Due to operational requirements, this role is suitable for 18 years and over.** **Purpose** To...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Operations - Lisburn - 22.5 hrs temporary **All the details** Customer Assistant - Christmas - Operations - Lisburn - 22.5 hrs temporary Thursday: 22:00 - 06:00 Friday: 22:00 - 06:00 Saturday: 22:00 - 06:00 **Due to operational requirements, this role is suitable for 18 years and over.** **Purpose** To...

  • Customer Assistant

    5 months ago

    Lisburn, United Kingdom M&S Full time

    **Summary** Customer Assistant - Christmas - Foods - Lisburn - 30 hrs temporary **All the details** Customer Assistant - Christmas - Foods - Lisburn - 30 hrs temporary Sunday: 22:00 - 00:00 Tuesday: 22:00 - 06:00 Thursday: 22:00 - 06:00 Saturday: 22:00 - 06:00 **Due to operational requirements, this role is suitable for 18 years or...

  • Trading Assistant

    2 days ago

    Lisburn, United Kingdom Sainsbury's Full time

    Sainsbury's is a leading retailer committed to providing exceptional customer experiences. As a Trading Assistant, you will play a vital role in supporting our store operations, ensuring that customers receive outstanding service and have an enjoyable shopping experience.Job DescriptionThis is a fast-paced role that requires flexibility and adaptability. You...

  • Customer Assistant Cafe Lisburn

    6 months ago

    Lisburn, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant Cafe 16 Hours Temporary Purpose To deliver a great shopping experience for our customers, putting customers before task every time Champion new ways of working within stores through an open mindset and positive attitude Complete tasks and processes that deliver ‘best in town’ standards Serve and sell across...