Apprentice (Credit Controller)
5 months ago
Are you ready to live your future? Life as a United Utilities apprentice is full of benefits.
With a range of award-winning roles on offer, you're bound to find your future career. We see our apprentices are well looked after, with a generous salary, 26 days leave excluding bank holidays, 10 driving lessons to help to get you on the road and many more benefits.
Want to be part of building a greener, healthier and stronger North West? Come and join us We'll provide you with industry leading skills and the experience you'll need to succeed in your career.
**Start living your future, today**
Come and join us as an apprentice credit controller and kick-start your career in credit management. As an apprentice credit controller, you'll interact with our customers with the aim of stopping them falling into debt, and help those who have fallen into arrears get back up to date with their payments. You'll take ownership for complex queries and issues following these through to resolution. We'll support your journey and map out your career path with us from apprentice to a fully qualified member of the Chartered Institute of Credit Management and ultimately, into a career with United Utilities.
This is a fantastic opportunity to learn, grow and start a career with real prospects for the future. You'll be given the training and development to take that first step onto the career ladder, supported by the United Utilities family. You'll work in our award winning contact centre, where we offer free parking and a free bus service, restaurants and coffee shops, beautiful gardens and lake, a discounted onsite gym and much more
**What makes us different?**
- Secure your future - every apprentice is guaranteed a permanent position at the end of their scheme*
- It's a springboard to your career - we provide you with structured training, a dedicated mentor and quality placements to help you shape your career
- Inspire the next generation - you'll have the opportunity to represent United Utilities at key events across the region to engage with young people to bring careers in the water industry to life
**Job Accountabilities**:
**A bit more about the role**
As an apprentice credit controller, you will interact, largely with our consumer/household customers with the aim of managing their account, resulting in payment being made. In today's environment, you will learn how to provide ‘best in class' customer service, supporting customers facing financial hardship and get them the help they need. You will learn how to take ownership for complex queries and issues, following these through to resolution. The work you will do is vital for our business. You'll be dealing with people so communication will be key to succeed in this role, and you will deal with queries quickly and efficiently. Don't worry, we will teach you everything you need to know.
**You'll also be involved in**:
- Cash collection for a range of different customers contributing to team achieving targets
- Diagnosing customer issues and investigating and interpreting data held on a number of different systems
- Accurately recording and processing a variety of customer enquires both verbal and written
- Managing customer expectations as well as setting and agreeing timescales for actions to be performed
- Promoting United Utilities products and services
You will become a Student Member of the Chartered Institute of Credit Management once you start your apprentice journey with us.
During your 18 month apprenticeship you will develop the knowledge and skills required to be a qualified credit controller/collector. Successful apprentices will achieve a Credit Controller and Collector, Level: 2, endorsed by the Institute for Apprenticeships, which also incorporates the highly respected professional qualification from the Chartered Institute of Credit Management.
At the end of the programme you will become a ‘customer advisor advanced'*. You will have opportunities to progress your career in United Utilities which may include progressing onto the Chartered Institute of Credit Managements Level 3 Diploma.
**Knowledge and Skills**:
**What we're looking for**:
We are looking for people who are customer focused, keen to gain hands on real world experience, develop new practical skills and achieve the standards needed to really succeed in a challenging and very rewarding role. We need people who are ambitious, passionate about personal and professional development and want to establish a career in credit management.
You'll have a dedicated mentor and manager who'll be on hand to support you every step of the way. All that we ask from you is that you're willing to learn, know how to work as part of a team and can manage your time and workload to get things done.
You'll also need to have 2 GCSEs, grades A-C or grades 9-4 or equivalent in Maths and English.
**What you'll get from us**:
- Rewarding essentials - there's lot of perks to the job, including a startin
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