Service Activation

2 weeks ago


Kings Hill, United Kingdom Trooli Full time

**Job Title: Service Activation - Customer Booking Assistant**

**Salary: £21,000 - £24,000**

**Location: Kings Hill, Kent**

**THE ROLE**

We are looking for an enthusiastic, self
- motivated and extremely organised Customer Bookings assistant to join our ever-expanding Service Activation Team. You will help organise our installation appointments with our customers ensuring an efficient and friendly customer experience with every call.

**THE DAY JOB**
- Managing inbound calls and outbound calls with customers, booking installation appointments
- Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
- Demonstrate a strong working knowledge of help topics, job scheduling
- Use computer systems to manage customer appointments, record call details, and log tickets
- Effectively manage own workload
- Demonstrate strong customer service when speaking to customers
- The role is principally working within Customer Bookings. However, you may also be required to carry out other tasks within the Service Activation department.

**WE'D LIKE TO SPEAK TO YOU IF...**
- You will demonstrate high levels of customer service
- You must possess exceptional communication skills
- Ability to collaborate with internal and external stakeholders
- Strong IT literacy, analytical ability and logical thinking are a must
- A collaborative and innovative approach to service delivery and problem solving
- You must have a willingness to learn and grasp new skills quickly

**WE’LL LOVE YOU IF**

You will have at least one years’ experience in a similar role, preferably gained within the communications industry.


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