Receptionist (Part Time)

2 weeks ago


Cardiff, United Kingdom Football Association of Wales Full time

**Purpose of Role**:
The Football Association of Wales (FAW) is seeking to appoint a part time (three days per week) Receptionist.

**KEY AREAS OF ACCOUNTABILITY OR RESPONSIBILITY**

Reception duties
- Answering incoming calls and redirecting to relevant department
- Providing customer support when able or redirecting to relevant department
- Acting as a gatekeeper to any sales or marketing calls
- Taking detailed messages where necessary
- Greeting visitors as they arrive and connecting them with the appropriate party
- Keeping the front of house area tidy and organised, including the reception area, kitchen and meeting rooms
- Opening & Closing Reception

Administration
- Assisting with large mail-outs as necessary
- Franking post and arranging deliveries
- Accepting and sorting incoming post
- Keeping basic kitchen supplies like teas and coffees stocked and accessible to employees
- Assisting with and coordinating Health and Safety tasks and requirements
- Assisting with the day to day operational functionality of the office and facility

Meeting assistance
- Assisting the Executive Assistant with meeting management and catering orders
- Managing external queries for meeting room booking
- Keeping meeting spaces and other communal areas tidy

**PERSON SPECIFICATION**

Qualifications, Skills and Experience
- Proven experience working in reception in a busy office environment
- Exceptional customer service skills
- A can do attitude and ability to work independently
- Ability to multi-task and good organisational skills
- Good knowledge of Microsoft Office package
- Basic facilities or H&S management experience (desirable)

**ROLE SPECIFIC REQUIREMENTS**

**FAW VALUES**
Our values underpin the FAW vision and guide all aspects of our work:
**Excellence** we approach every challenge with determination and a drive to deliver our very best in all we do. We display commitment, motivation, discipline and perseverance, and hold ourselves accountable for results. In every aspect of business and sport, we strive to excel.

**Family** we promote a welcoming culture of warmth and belonging where everyone is embraced. Through the power of the collective, well continue to expand our football family, welcoming anyone who wants to achieve great things for Wales

**Respect** we believe that different ideas, strengths, interests, and cultural backgrounds are fundamental for success. Well earn the respect of others through our commitment to be open, honest, ethical and fair.



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