Funeral & Memorial Consultant
4 months ago
Our funeral services play an important role in local communities, extending beyond the immediate needs of arranging funeral services, and supporting the bereaved at a very emotional time in their life.
As a Funeral & Memorial Consultant, you’ll deliver and exceed client expectations by delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation and aftercare services. **This is a part-time role, working 20 hours per week, usually over 3 days however flexibility to amend the working hours on occasion would be appreciated.**
**KEY ACCOUNTABILITIES**
- Embrace, support and deliver the ELS vision in a professional, commercial, caring and empathetic manner
- Confidently manage, support and process all enquiries in line with company procedures, the Funeral Director Code and FCA regulation
- Arrange and administer funeral consultations, memorialisation orders and aftercare services in-line with company policies, statutory legislation, internal KPI’s and the Funeral Directors Code
- Ensure correct care and ownership of the deceased is maintained and delivered and conduct Reflection Room visits
- Embrace and endorse ELS Bereavement care team and any aftercare services for individuals, groups and colleagues
- Maintain compliance in line with company policies, statutory legislation, internal KPI’s, the Funeral Director’s code and FCA regulation
- Ensure security of ELS premises and company equipment
- Receive payments from clients and complete administration of financial documentation, petty cash and weekly bookwork
- Advise line Manager of any building and maintenance requirements and ensure premises are cleaned and presented to the required standard
- Highlight and support the investigation of complaints or negative feedback to ensure a timely resolution
- Be proactive in community engagement initiatives both individually and in team events, whilst promoting ELS/SC brand proactively and positively to become the communities’ choice
**KEY EXPERIENCE, KNOWLEDGE AND SKILLS**
- Ability to demonstrate an understanding of the needs of the bereaved in a caring, supportive and empathetic manner
- Good customer service in a commercial environment
- Computer literate, with sound working knowledge of Microsoft office and data entry systems
- Excellent administration and organisational skills with high attention to detail and accuracy
- Good communication skills with an empathetic and professional manner
- Proactive and able to use initiative
- Able to work either within a team environment or alone to achieve branch objectives
- Ability to build/promote existing links within the community
It’s a big responsibility when arranging funeral services, and one that should never be treated lightly. It’s tough, and calls for a high level of understanding, empathy and compassion. That said, this is a truly rewarding role and our team are extremely passionate about providing quality and the best service for our families.
-
Technical Account Consultant
5 months ago
Poole, United Kingdom Nasstar Full timeWE’RE RECRUITING! Technical Account Consultant Location: Home Based / Hybrid (Nasstar office locations available: Wakefield / Telford / Poole) **Salary**: Competitive base (Negotiable), Bonus + Benefits **Job Type**: Permanent, Full-time **Overview**: The Technical Account Consultant has a very proactive role, using our industry leading management and...
-
Experienced Part-time Estate Agent
5 months ago
Poole, United Kingdom Hearnes Estate Agents, Poole Full timeJob Summary: We are seeking an Experienced Estate Agent to join our team as a Part-time InstructionTaker/Valuer with flexible hours. **Responsibilities**: - Photography - Floor plans - Brochure production - Consult clients on market conditions, prices, mortgages, legal requirements, and related matters to their benefit and ensure a fair and honest...
-
Mas Community Specialist Practitioner
5 months ago
Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeIf you are passionate about helping people with Dementia and want to join our supportive multi-disciplinary teams across the county, you will be joining caring, enthusiastic, skilled and dedicated staff teams. We regularly achieve over 96% positive feedback in the Patient Experience Surveys and we are proud to be innovative in our practice. We regularly...
-
MAS Specialist Community Practitioner
2 months ago
Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full timeJob summary This is an exciting time to join MAS as we are implementing the new model for and expanding our clinical workforce and remit under the Diagnosing and Living Well part of the pathway. For more information about this please visit: If you are passionate about helping people with Dementia and want to join our supportive...