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Retail Volunteer, Neath

4 months ago

Neath, United Kingdom Ty Hafan Full time

**This opportunity offers a variety of experiences from helping with stock, merchandising and other general activities.**

**About us**

Tŷ Hafan is a leading Welsh children's charity, with our hospice and headquarters based in Sully, Vale of Glamorgan.

We provide comfort, care and fun to children with life-shortening conditions, whilst supporting their families and helping them to make a short life, a full life; creating precious memories and helping them to make the most of the time they have together.

Tracy Jones, Director of Family Wellbeing and Outreach Services for Tŷ Hafan, said: “When families are told that their child’s life is going to be short, their whole world changes. It changes again when they realise they must consider end of life care, and again, when they finally lose their child.

“Tŷ Hafan is there to provide endless support to families from the moment their world changes.

“We can’t give a family more time, but Tŷ Hafan can make sure those families who find themselves facing a nightmare such as those faced by families in our care, have the time and the support they need.”

Whatever time or skills you have to donate, you can make a difference to the lives of life-limited children and their families in Wales, today.

**We would love to have you on our team**

**About the role**:
This role will be based at your local Tŷ Hafan charity shop in Neath, working as part of a team of volunteers assisting the Shop Manager.

Our shops are open Monday-Saturday, 9am-5pm and we are entirely grateful for any time you are able to donate; whether that's 2 hours a week, a half day each week or multiple days per week.

Funds raised in our shops go directly towards caring for the entire family, from complimentary therapy treatments for children, to respite care for families, to sibling support activities & experiences. By volunteering, you directly help us to raise vital funds for children with life-shortening conditions and their families.

**You can choose to volunteer on our shop floor, in our stockroom, or both**

**What activities will you be involved in? - Shop Floor/Customer Service**
- Greet our customers and donors ensuring they feel welcomed and valued in supporting our shop
- Deliver excellent standards of customer service with bags of enthusiasm for Tŷ Hafan
- Serve customers on the till processing their items and cash accurately through our tills
- When operating the till, give each customer the opportunity to enter Tŷ Hafan's weekly lottery draw
- Listen and engage with our customer and supporters passing customer feedback to manager
- Support in maintaining high standards of stock presentation on shop floor and raise any potential security risks to the shop management team
- Assist the store manager in other ad-hoc tasks as needed
- Be an excellent Ambassador for Tŷ Hafan

**What activities will you be involved in? - Stockroom**
- Sorting through stock donations and seasonal stock
- Selecting good quality items to be sold on our shop floor
- Preparing stock for sale by hanging, tagging and steaming clothing
- Pricing and barcoding stock
- Assisting in replenishing and rotating stock on the shop floor

**Benefits of Volunteering**
- Become part of a team and make new friends
- Engage with your community
- Learn new skills such as merchandising and quality control
- Essential work experience and life skills
- 25% volunteer discount in Ty Hafan shops
- Relevant training for the role
- Help raise funds for children with life-shortening conditions and their families.
- Professional reference for 3+ months commitment
- Recognition events and awards
- Quarterly wellbeing and volunteer newsletter

**What we are looking for**:
No retail experience is necessary as training and full support provided. Qualities that are more important are honesty, reliability and commitment.

Our volunteers come from all different backgrounds and each are equally vital to the work we do. We simply would not be able to continue without their diverse and valuable contributions.

**Application information**:
References are required for applicants over the age of 18, but if you are unable to provide references due to being out of work, retired, new in the area, or any other reason, please do not let that discourage you from applying. We would still love to welcome you to the team and can offer trial shifts instead

A DBS check is **not **required for this role.

**This role is purely voluntary and this arrangement is not a legally binding one or an employment contract.**

**Providing care and support is something we are only able to do because of the kindness and commitment of our wonderful staff, supporters and volunteers.**

**Job Type**: Volunteer

**Benefits**:

- Casual dress
- Store discount

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Are you a current UK resident / do you have authorisation to work in the UK?

Work authorisation:

- United Kingdom (requir