Engineering Scheduler
6 months ago
Platform Resourcing are working with Commercial vehicle dealership based in Caerphilly who are looking for a permanent **Engineering Scheduler **which is essentially an Engineering Scheduler to join their expanding team.
The office is full of friendly staff who are there to support you. The company is well established, has an excellent retention rate with their staff, as well as being able to provide comprehensive training upon starting with them.
**You must be able to work the following hours**:
**Monday to Friday 8.30am - 5.30pm**
**Engineering Scheduler Benefits**:
- Salary of £26,000, negotiable for the right experience
- Monday to Friday 8.30am - 5.30pm
- Holidays 20 days plus bank holidays
- Yearly appraisals
- Stable company with long term progression available
- Free Parking
- Pension
**Engineering Scheduler Duties and Responsibilities**:
- Controlling Engineers, managing their diaries and allocating them to jobs as required to attend breakdowns or servicing needs of customers
- Prioritising urgent jobs based on customer or type of issue
- Using Tracker system to understand current locations of engineers to be able to assign them jobs appropriately
- Maintaining list of current jobs in workshop, jobs to be completed, jobs closed and jobs incoming
- Arranging engineers to complete installations as required
- Liaising with other internal teams to notify them of works booked in
- Adding call out rota onto internal system for engineers as required
- Ensure appropriate checks are completed before issuing jobs and during the progress of jobs
- Escalate issues as they occur, keeping customer updated in regard to delays and any issues
- Logging and closing down jobs after completion
- Updating Internal system accurately and efficiently, noting and adding parts to incidents where necessary
- Meeting KPIs, customer service level agreements and ensuring engineer’s also hit their targets
**Engineering Scheduler Essential Experience**:
- Experience of booking or scheduling of engineers/ installers/ trades people or vehicle servicing
- Excellent customer service skills, strong communicator both written and verbal
- Experience of liaising with customers - confident on the telephone and able to establish customer needs
- Strong data entry experience - efficient and accurate
- Computer literate - strong use of Outlook and Excel
- Ability to plan and organise own workload effectively
- Able to work as part of a team
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: servcontrolNP
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