Tier-2 Technical Support

3 weeks ago


Seer Green, United Kingdom PerkinElmer Full time

The Tier-2 Technical Support Specialist will be responsible for helping ensure complete customer satisfaction. Tier-2 offers the second line of customer support, addressing more advanced customer issues (e.g. general inquiries, technical questions, remote support, upgrade opportunities, procedural “how-to” questions). Tier-2 support will attempt to remotely resolve customer issues before escalating them to the Scheduling and Field team.

**Main Responsibilities**
- Liase with Field Service and Specialist Teams to aid troubleshooting and technical escalation.
- Work closely with Service Scheduling team when field support escalation is required.
- Provide technical support for designated product lines (remote triage, diagnostic and repair, creation of quotations for billable work, other activities as defined by service leadership).
- Manage and maintain customer or product specific processes such as FAQs, SOPs, etc.
- Occasional Field Service visits.
- Timely and accurate recording of customer facing activities.
- Actively participate in the ongoing assessment of customer support processes and incorporate approved improvements.
- Pro-actively following up with customers to increase and improve survey feedback.

**Requirements & Experience**
- Bachelor’s degree preferred
- Customer service experience desired
- Effectively communicate information in both written and verbal form to internal and external customers
- Ability to resolve problems through research and critical thinking and obtain resolution independently via technical resources including manuals and databases, etc


  • Support Coordinator

    3 weeks ago


    Pinkneys Green, United Kingdom Abbott Laboratories Limited Full time

    We are recruiting for a Technical Support Coordinator to be responsible for the front and back office administrative and logistical support for the Vascular Capital Equipment Service Team across Region North (UK, Ireland, Poland, Nordics, Baltics), based from our Maidenhead office.What you’ll do: * Provide Tier 1 Technical Support for the company’s...


  • Seer Green, Buckinghamshire, United Kingdom PerkinElmer Full time

    The CompanyPerkinElmer is a global analytical services and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety and applied end markets to accelerate scientific outcomes. Since 1937, PerkinElmer has served as a trusted partner in laboratory analysis and...


  • Seer Green, United Kingdom Revvity Full time

    The **Principal **Global Marketing Automation Specialist (Eloqua)** will be an In-house expert on technical configuration, integration, and coordination of our Marketing Automation Platform and CRM. They will implement, integrate, and provide road maps for future technology solutions, scoping requirements and needs to deliver impactful enhancements to our...


  • Seer Green, Buckinghamshire, United Kingdom PerkinElmer, Inc. Full time

    ResponsibilitiesLocation(s) Columbus, Ohio, Finland, Krakow (City), Poland, Mechelen, Belgium, Paris, France, Seer Green, United Kingdom, Waltham, Massachusetts Status Regular Job ID JR-033354The Principal Global Marketing Automation Specialist (Eloqua) will be an In-house expert on technical configuration, integration, and coordination of our Marketing...


  • Seer Green, United Kingdom PerkinElmer, Inc. Full time

    Responsibilities Location(s) Columbus, Ohio, Finland, Krakow (City), Poland, Mechelen, Belgium, Paris, France, Seer Green, United Kingdom, Waltham, Massachusetts Status Regular Job ID JR-033354 The Principal Global Marketing Automation Specialist (Eloqua) will be an In-house expert on technical configuration, integration, and coordination of our Marketing...


  • Seer Green, United Kingdom Revvity Full time

    As the Senior HRIM Analyst for Workday Talent Optimization, you will play a critical role in HR business projects involving the design, development, implementation and testing of systems modifications within the Workday Talent Optimization module(s). You will need hands-on functional experience and will be responsible for optimizing, designing, developing,...


  • Seer Green, United Kingdom Revvity Full time

    As the Senior HRIM Analyst for Workday Talent Optimization, you will play a critical role in HR business projects involving the design, development, implementation and testing of systems modifications within the Workday Talent Optimization module(s). You will need hands-on functional experience and will be responsible for optimizing, designing, developing,...


  • Seer Green, United Kingdom PerkinElmer Full time

    Purpose: Responsible for the development, installation and maintenance of Firmware related activities for new and existing products. May work with research teams to identify needs or resolve problems. Conducts testing on existing systems and designs and implements improvements.A good working knowledge of hardware (including electronics), control systems, and...


  • Seer Green, Buckinghamshire, United Kingdom PerkinElmer Full time

    Purpose: Responsible for the development, installation and maintenance of Firmware related activities for new and existing products. May work with research teams to identify needs or resolve problems. Conducts testing on existing systems and designs and implements improvements.A good working knowledge of hardware (including electronics), control systems, and...

  • Technical Director

    1 month ago


    Bishops Green, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy is partnering with a leading technology company in their search for a Technical Director. The role will focus on creating advanced software for challenging issues. Key Duties Include: - Serving as the first point of contact for any client’s technical concerns and any overall system support. - In charge of identifying technical risks and their...


  • Seer Green, Buckinghamshire, United Kingdom PerkinElmer Full time

    Purpose We use SolidWorks CAD software and are adopting a development process aimed at risk identification and management through a framework of technical and planning reviews. We wish to recruit a Mechanical Engineer with a proven track record in designing manufactured products of a similar nature The role demands an engineer to be creative,...


  • Littlewick Green, United Kingdom Kensington Mortgage Company Full time

    When we started Kensington we were the first specialist lender to offer mortgages to people the high street turned down. Nearly 25 years later, we're the UK's leading residential specialist mortgage lender still blazing a trail offering people the chanceto get a mortgage. Where high street lenders see black and white, we've always used our expertise and...


  • Turgis Green, Hampshire, United Kingdom CDS, a Hewlett Packard Enterprise company Full time

    Who We Are CDS, a Hewlett Packard Enterprise company (CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering the difference in business-oriented services, such as development, support, and maintenance of applications, virtualization,...

  • Ward Clerk

    4 weeks ago


    Marston Green, United Kingdom Coventry and Warwickshire Partnership Trust (CWPT) Full time

    Ward Clerk - Band 2 **Brooklands Hospital - Eden Unit** **37.5 hours per week - Monday to Friday** We are looking to recruit to an administrative support role largely based on in-patient wards located at Brooklands Hospital for the Learning Disabilities and Autism Directorate. Brooklands is a purpose built hospital, consisting of six specialist separate...

  • Finance Administrator

    3 weeks ago


    Welham Green, United Kingdom Adepto Technical Recruitment Full time

    Job Title: Finance AdministratorLocation: Welham GreenType: 6-month Contract, Monday to Friday (3 days in office, 2 days from home)Start Date: As soon as possibleResponsibilities: Provide comprehensive administrative support to the finance department, ensuring smooth operations and efficient processes. Manage financial records, including accounts payable and...

  • Quality Technician

    2 weeks ago


    Hall Green, United Kingdom Ethero Full time

    An automotive component manufacturer with multiple sites in the UK and the West Midlands require a Quality Technician to drive internal and external quality issues. The ideal candidate will have a background in first tier automotive and flexible to work on a 3 shift pattern. Commutable from: Redditch, Coventry, Birmingham, Warwick, Stratford upon Avon,...

  • Quality Technician

    2 weeks ago


    Hall Green, United Kingdom Ethero Full time

    An automotive component manufacturer with multiple sites in the UK and the West Midlands require a Quality Technician to drive internal and external quality issues. The ideal candidate will have a background in first tier automotive and flexible to work on a 3 shift pattern. Commutable from: Redditch, Coventry, Birmingham, Warwick, Stratford upon Avon,...


  • Forty Green, Buckinghamshire, United Kingdom Lorien Full time

    I am representing an established customer of mine on completing an important hire for an IT Support Engineer. In this position you will be the first point of call to all 1st and 2nd line support requests and escalate incidents. Key Responsibilities: You will need to make use of the ITSM system to prioritise the tickets and keep on top of your workload...

  • Finance Administrator

    2 weeks ago


    Welham Green, United Kingdom Adepto Technical Recruitment Ltd Full time

    Job Title: Finance AdministratorLocation: Welham GreenType: 6-month Contract, Monday to Friday (3 days in office, 2 days from home)Start Date: As soon as possibleResponsibilities: * Provide comprehensive administrative support to the finance department, ensuring smooth operations and efficient processes. * Manage financial records, including accounts payable...


  • Bethnal Green, United Kingdom Malaria Consortium Full time

    Malaria Consortium is recruiting for an **Administrative Assistant** for the technical team to join our team in **London, UK.** The post holder will provide comprehensive administrative support to the Technical Director and wider technical team, whose responsibilities are central to the delivery of the organisation’s strategy and targets. The role will...