Onboarding Coordinator

5 months ago

Hemel Hempstead, United Kingdom NHS Professionals Full time

**Do you want to be part of a critical role ensuring new bank members feel welcomed and are fully informed of the benefits of joining NHS Professionals National Bank and be part of a great team?**

**If yes, we would love to hear from you**

Your role is crucial to help build an emotional commitment from our bank members through providing the highest level of customer service. You will be a key contact to bank members who wish to join the organisation and introduce and illustrate the benefits and services provided by NHS professionals.

You will ensure all applicants go through the NHSP onboarding process seamlessly and that they fully understand what is required of them to be work ready and remain compliant throughout their time with NHS Professionals. You will personally drive outstanding customer service, hand holding applicants through the experience, resulting in positive feedback with no delays or obstacles accessing and booking shifts and less queries coming in post deployment.

**The is a Hybrid based role that will require some travel for ad hoc document checks at Trust sites. Full UK Driving License is preferred.**

**Responsibilities**:
**We are a close knit team that support each other building a new service that will further support the NHS with a flexible workforce solution. This is a really exciting time to join a team**:

- Illustrating benefits of working with NHS Professionals
- Ensure applicants are fully compliant (in line with Home Office, Framework and NHSP guidelines) and they remain compliant throughout their time with NHS Professionals to ensure they can access shifts without delays
- Monitor and manage Applicant Tracking System to ensure applicants move through at pace and any blocks are resolved within a timely manner
- Work through the onboarding pipelines within a timely manner to ensure applicants are processed and engaged in line with the priorities of our clients and to review and fix issues for an applicant to continue their onboarding journey
- Liaise with and update recruitment colleagues proactively on pipelines, issues, and milestones
- Monitor the assessment of Bank Member profiles to ensure they remain compliant, and ensure any actions required are pro-actively managed
- Keep up to date with and adhere to current and changing home Office guidelines ensuring your training is kept up to date
- Immediately Highlight any relevant risks which need reporting to the National Bank senior leadership team ensuring they are flagged correctly
- Experience of working in a customer/person centred role dealing with compliance and onboarding
- Strong organisational skills to ensure achievement of KPIs such as revenue generation
- The ability to deal with conflicting agendas and fluctuating priorities which includes initiating and co-ordinating activity across multiple teams
- The proven ability to work autonomously with the ability to develop their own solutions
- The ability to monitor individual performance against targets
- Excellent time management and forward planning
- The ability to work at pace with high volumes of work
- The ability to work as part of a wider team and manage own workload
- The ability to form good rapport very quickly and sustain that relationship through challenges.
- Access to a car as the role entails travel to client sites across the South West

**In return for your commitment, we will offer you some fantastic benefits**:

- **Generous annual leave allowance** - 27 days per year, plus bank holidays
- **A commitment to talent management & development**:

- **Star of the Month** - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers
- **Pension** - We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme
- **Life Assurance**:

- **Group Income Protection**:

- **Wellbeing Programme**:

- **Employee Assistance Programme**:

- **Employee Engagement & discounts platform**

**Job Types**: Permanent, Full-time

**Salary**: £21,300.00-£22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Enhanced maternity leave
- Gym membership
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Hemel Hempstead, HP2 4TZ

Reference ID: 3904

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