Hotel Receptionist

**Job Ref**:MAC1125

**Branch**:The Machrie

**Location**:The Machrie, Isle Of Islay

**Salary/Benefits**:salary will be increased up to more than new Minimum wages.

**Contract type**:Temporary/Seasonal

**Hours**:Full Time

**Shift pattern**:Early shift 6.30am - 3pm and Late shift 2.30pm - 11pm

**Hours per week**:40

**Posted date**:01/04/2024

**Closing date**:15/05/2024

**_
Scotland’s Best Hotel (21-50 rooms) 2022 and 2023_**

**The Machrie Hotel, Isle of Islay, Scotland**

**RECEPTIONIST**

We are located on the beautiful Scottish island of Islay on the west coast of Scotland. This position would suit someone who loves the country, wildlife, golf and the outdoors.

We have 47 bedrooms (different styles), 4 self-contained lodges and a split-level suite with 2 bedrooms. We also have 5 dog friendly rooms.

With panoramic views across the golf links to the idyllic 7 miles of silver sands at Laggan Bay The Machrie only opened late 2018 but already has been named in the UK’s Top 30 Hotels in the **Condé Nast Traveller Reader’s Choice Awards 2022**, The Machrie is ranked as **one of the best golf resorts in the world** in Today’s Golfer Top 100 and is **ranked No 6 in Europe** by Leading Courses.

The Machrie has **47 bedrooms** ranging from comfy to comfy luxe, dog friendly to a two-storey apartment and 4 self-contained lodges. The hotel has a main season from April to end of October but retains a permanent team year-round and attracts visitors and groups from all over the world as well as regular visitors who come year after year.

Our guests come from both the island and far and wide, attracted by the beauty and challenge of our links course, the wonderful wildlife, unforgettable whisky indulgences (after all there are 9 Whisky distilleries on Islay) or indeed just to relax, take in the fresh air and great views and delight in a most comfortable stay.

From welcoming our guests from the moment they arrive to showing them to their bedroom and helping them plan their stay and activities you will take great delight looking after our guests. Arranging helicopter arrivals and booking taxis.

Being knowledgeable about the hotel facilities and what to see and do on the Island you will also take guest reservations, lunch dinner reservations, spa bookings and assist with general queries.

**Job Description**:
Your role as Host at The Machrie Hotel and Golf Links

**Location: The Machrie Hotel and Golf Links**

**Principle Purpose**:
The hotel Host makes guests feel welcome, manages bookings, and deals with requests from guests. This is a busy and public-facing role, which would suit a lively, friendly person who can remain calm under pressure.

**Responsible for/ direct reports if applicable**:
N/A

**Reports to**:
House Manager

**Areas of responsibility**

**Tasks**
- What I need to do_

**My Profile**
- What qualities and qualifications are essential or desirable in this role_**
General Duties
- To complete all daily responsibilities and tasks in a timely manner
- To be customer focused at all times with an understanding of the local area and the wider hotel operations.
- To represent our brand at all times
- To provide excellent customer service, ensuring all visitors to The Machrie are greeted and have a positive first impressions
- Any other duties deemed necessary to ensure excellent levels of guest services are provided

**Essential**:

- Previous Front of House experience
- Experience of a customer services centric role
- A demonstratable commitment to customer service
- A strong team player with bags of enthusiasm and personality

Policy Procedure
- To ensure all complaints are noted and communicated to the House Manager
- To ensure all departments are up to date with guest requirements via the special services procedure

**Essential**:

- Previous experience of using property management systems.
- Basic knowledge of Microsoft Office, Word, Excel and Outlook
- Basic administrative and I.T. skills
- Experience of hotel computer systems
- Task prioritisation
- Drivers licence/own transport if not living onsite

Health Safety
- To act in accordance with Health Safety laws
- Maintain an organised, clean and safe work place.

**Preferrable**:

- First Aid qualification is preferred
- Current Enhanced CRB check is preferred
- Fire Warden experience is preferred

People Communication
- Ensure effective communication between your immediate team and other hotel departments as appropriate
- Provide a sympathetic ear to any complaints received

**Essential**:

- Ability to remain calm under pressure
- Excellent communication skills
- Diplomatic nature
- Ability to work as part of a team

BCorp
- Ensure you have a good understanding of why we are working towards a BCorp accreditation.
- Understand that it’s a shared responsibility to look after our teams and planet.
- Get involved with BCorp related initiatives and workshops

**Essential**:

- Care about our team and our environment

**What we look for**