Change and Operations Assistant

7 months ago

ChesterleStreet, United Kingdom Tandem Bank Full time

**Job Title: Change & Operations Assistant**
**Working Pattern: Monday to Friday, 36.25 hours per week**
**Salary: £28,000 - £30,000 and up to 20% bonus and benefits, depending upon experience**
**Location: Flexible - Embrace fully remote or hybrid work from any of our vibrant UK offices in London, Cardiff, Durham, Manchester, or Blackpool**

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated individual embarking on your career in technology operations and change and are ready to make an impact, we've got a space with your name on it
The purpose of this role is twofold:

- to provide operational support to the Technology Leadership Team to keep us in sync. This will include supporting the delivery of our key priorities through tracking progress and actions, supporting team matters such as pay & performance reviews and the organising and preparing material for the Tech Townhall and other team communications, cost monitoring and driving cost savings, supporting with the tracking of actions for the Leadership Team and preparing reports and committee packs to keep the flow of information going to all the key stakeholders at the right times.
- to work as part of our large change function to help deliver our transformation program. This will include analysing change documents (such as project plans or resource plans), ensuring they are consistent across the bank and ensuring that information is accurate.

**We are Tandem - Where impact meets innovation**
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

**Your team: Collaborators in change**
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.

The Technology Team is one of the largest teams in Tandem and they are at the heart of driving the Bank's Transformation Program as well as running all the Technology services for the Bank. The team consists of the usual people you expect in a Tech Team; engineers, developers, testers but it also has systems, data, business analysts as well as delivery managers that oversee how we deliver our transformation. We are a hard-working team, all keen to make a lasting impact for Tandem and it's customers. Whilst you may join in an assisting role, you will get the chance to work with all the department's leaders, including our CTO. If you are keen to progress into other parts of the Bank, you will have the opportunity to work with lots of different areas to see if there are other areas and roles you would like to progress into.

**Your Impact: Building a greener tomorrow**
As the Technology Team Change & Operations Assistant at Tandem your focus will be on:
**Operations**
- Helping the team prepare professional committee packs that communicate our status across a number of areas - there is always room for ongoing enhancements of both the presentation and content of our packs so plenty of opportunity for you to help us continuously improve
- Supporting with the recording and tracking of actions to help us keep moving forward as quickly as possible
- Attending meetings and taking minutes and actions where necessary
- Execute and manage various cost monitoring tools and schedules to track cost allocations and savings so that we remain continuously focused on cost reduction
- Liaise with Finance to coordinate across various cost reporting initiatives
- Support the leadership team by conducting cost analysis
- Coordinate various people related responsibilities such as monthly people cost allocations and cost reporting, annual pay and performance review

**Change**
- Support in tracking the overall change portfolio - this could include providing support to any one of our Delivery Managers or our Mission Control Team - here you will have a real opportunity to get deeper exposure to change and project management using both agile and waterfall techniques
- Support the Head of Change with producing various materials that communicate our overall plan
- Getting involved in developing new change processes and ensuring these processes operate effectively
- Helping the team mature their controls and documentation across the change delivery function

**We'd love to hear from you if you**:

- Have strong written and verbal communication skills
- Operate a continuous improvement mindset with identifying opportunities, making recommendations & executing improvements to systems & pr

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