Cafe Operations Manager

3 weeks ago


ChesterleStreet, Durham, United Kingdom Durham Community Action Limited. Full time

Job Title: Cafe Operations Manager

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About Us: Durham Community Action Limited is a pioneering organization that aims to transform the food system by reducing waste and empowering individuals to make a difference.

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Job Summary: We are seeking an experienced Cafe Operations Manager to oversee the daily operations of our busy cafe, ensuring exceptional customer service, efficient management of staff and volunteers, and effective implementation of our strategic plan.

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Key Responsibilities:

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  • Manage the cafe's day-to-day operations, including overseeing service of food and drink, leading and supervising a team of volunteers, and delegating tasks as needed;">
  • Work closely with the Senior Leadership Team to implement our strategic plan, focusing on transforming the food system and empowering individuals to make changes;">
  • Develop and maintain strong relationships with customers, stakeholders, and community groups, promoting our values and mission;">
  • Monitor and report on cafe performance, identifying areas for improvement and implementing changes to enhance efficiency and customer satisfaction;">
  • Collaborate with the General Manager to ensure seamless communication and coordination between teams, including cafe staff, warehouse personnel, and office staff.">
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Requirements:

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  • Bachelor's degree in Hospitality Management, Business Administration, or a related field;">
  • Minimum 2 years of experience in a senior management role within a fast-paced cafe environment;">
  • Proven track record of excellent leadership and team management skills;">
  • Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders;">
  • Ability to work effectively in a dynamic, ever-changing environment, prioritizing tasks and managing multiple projects simultaneously.">
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Benefits:

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  • Competitive salary: £28,000 - £32,000 per annum (pro-rata for part-time);">
  • Generous holiday allowance, including bank holidays;">
  • Ongoing training and development opportunities;">
  • A fun and supportive work environment, with regular social events and team-building activities.">
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Working Hours: Part-time, approximately 12 hours per week.



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