Call Handler

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR are currently recruiting on behalf of our policing client based in Enderby, Leicestershire for Call/Contact Handler’s.

This is a full time role, working 4 on 4 off (on a rota basis covering Days, Evenings and nights + weekends) on a temporary ongoing basis and offers a rate of pay of £11.32 + 20% shift allowance on top.

**Main Duties**:

- Non-Emergency Calls: to answer calls requiring police assistance, to interrogate the caller to establish the severity and nature of the incident and commence an incident log using the force’s command and control system, populating the call card and incidentlog accurately and in a timely manner.
- Emergency Calls: to interrogate the caller to establish the severity and nature of incidents and commence an incident log using the force’s command and control system populating the call card and incident log accurately and in a timely manner.
- Co-ordinate with colleagues in RAD to actively utilise and promote diary appointments to identify if same day deployment is achievable and appropriate.
- Undertake intelligence checks on Niche to identify and establish any further information which could impact on the progression of an incident to assist with risk assessments in conjunction with NDM and THRIVE.
- Ensure incidents are coded correctly for the attention of colleagues.
- Receive calls from members of the community, members of the Force and other organisations for help, advice and assistance.
- Interrogate callers and deal with queries that do not require police attendance signposting to other agencies if necessary.
- Liaise with other members of the force for calls requiring their ownership and attention, and to transfer telephone calls to appropriate extensions.
- Provide help advice and reassurance to customers ensuring that their needs and expectations are properly assessed and demonstrate ownership of each call and for other forms of contact and the appropriate service offered

**Essential Requirements**:

- Qualified to GCSE Grade C or equivalent in English Language or have 12 months’ work experience requiring the use of English Language to that standard.
- Demonstrate experience of communicating effectively by telephone and / or radio systems.
- Demonstrate by example, within a working environment, experience where it has been necessary to receive information, identify the salient points, draw conclusions and initiate appropriate action.
- Proven ability to deal with a conflict, emergency or stressful situations.
- Effective listening and oral communication skills in a diverse and often challenging environment.
- Ability to use Windows based computer systems, accurately record and retrieve data with a keyboard skill level equivalent to 25 words per minute (typing level tested before interview).

**Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already knownto us.**

RSR Police is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.