Information Technology Support Officer

2 weeks ago

Belfast, United Kingdom MPA Recruitment Full time

**Job Role**:Information Technology Support Officer

We are recruiting an Information Technology Support Officer for our public service client based in Belfast.

The post holder will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the client’s IT Systems and Services.

**Location** -Belfast

**Hours of Work** -37.5 hours per week. Mon - Fri

**Salary** - £13.12 per hour

**What the role entails**:
1

In conjunction with the Senior IT Technician and IT Manager implement the Trust’s IT strategy and related policies to ensure the delivery of effective and efficient IT Services to allow the Trust to achieve its objectives.

2

Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems, ensuring that assigned faults are managed in accordance with Trust policies and procedures.

3

Maintain the Help Desk Management System, investigating and resolving fault calls using own expertise or if necessary, in conjunction with third party maintainers to achieve a satisfactory and timely resolution.

4

Maintain an accurate inventory in the Help Desk Management System of computer hardware and software used within the Trust, ensuring that any changes are recorded in the System and the maintenance of files on equipment loaned to provide support to users.

4

Maintenance and support of third-party software and manage and liaise with third parties to provide timely delivery of new services, equipment prompt resolution of faults.

5

Participate in a security rota to change backup tapes in accordance with Trust policies and procedures.

**Essential Experience**:
University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline

**and**

a minimum of 1 years’ experience in the installation and support of the full range of network-based computer equipment, such as personal computers, printers and data switches

**OR**

HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline

**and**

a minimum of 2 years’ experience in the installation and support of the full range of network-based computer equipment, such as personal computers, printers, and data switches

**OR**

A minimum of 4 years’ experience in the installation and support of the full range of network-based computer equipment, such as personal computers, printers and data switches.

Working knowledge and experience of Help Desk Management Systems.

Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.

Hold a current full driving licence and/or
- have access to a form of transport which will permit the applicant to meet the post requirements in full.

*Relates to any individual who has declared that they have a disability, which debars them from driving.

Applicants will be required to participate in the IT on call rota.

**Salary**: £13.12 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline
- a minimum of 1 years’ experience in the installation and support of the full range of network-based computer equipment, such as personal computers, printers and data switches
- OR

HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline
and
a minimum of 2 years’ experience in the installation and support of the full range of network-based computer equipment, such as personal computers, printers, and data switches
- OR

A minimum of 4 years’ experience in the installation and support of the full range of network-based computer equipment, such as personal computers, printers and data switches.

Work Location: One location

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