Swansway Carlisle Audi Service Advisor

2 weeks ago


Carlisle, United Kingdom Audi Apprenticeships Full time

Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.

The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

- Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Promotion: assisting with the sale of accessories and service plans.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.

This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
- **Qualifications received **_

On successful completion of the one year programme, you will receive the following:

- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework _
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand specific certifications
- **Desired skills **_

Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- **Future prospects **_

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements **_

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_

**Job Types**: Full-time, Apprenticeship

Pay: From £6.70 per hour

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



  • Carlisle, United Kingdom Audi Apprenticeships Full time

    Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next...


  • Carlisle, Cumbria, United Kingdom Swansway Group Full time

    Responsible for the service and aftersales care of our customers. Our service area is busy and we have loyal customers who expect only the highest level of customer service. You will manage the front of house customer journey and offer outstanding customer care to our customers. You will give every customer a personalised experience, impart your expertise...


  • Carlisle, United Kingdom NFU Mutual Carlisle Full time

    Join our team Customer Service Advisor - from £21,000 As a Customer Services Adviser, you’ll play a key role in the success of a vibrant business by generating sales, handling claims and looking after our customers - whether that’s over the phone or face to face - and generally contributing to the smooth running of the office. Ideally with telesales...


  • Carlisle, United Kingdom Volkswagen Full time

    **The opportunity**: We are currently looking for a Full Time Parts Delivery Driver to join our parts deliver centre. The role of a Parts Delivery Driver is to provide a prompt collection and delivery service to our customers in the local area dropping off various Volkswagen vehicle parts. **More about the role**: - Delivery and collection of vehicle...

  • Service Advisor

    2 days ago


    Carlisle, United Kingdom Perfect Placement Uk Ltd Full time

    **Service Advisor inCarlisle.** Are you an experienced Service Advisor in Carlisle? Are you looking for a new role as a Service Advisor in Carlisle? Working as part of a team you will be responsible for booking in Vehicles for scheduled maintenance and services as well as repair and warranty work. You will be expected to sell Service Plans, additional work...


  • Carlisle, United Kingdom John Deere Full time

    **Customer Service Advisor - Carlisle** Founded in 1837, John Deere is an iconic company providing advanced products and services for agriculture, construction, forestry, ground care and power systems. John Deere Forestry is the world's premier designer and distributor of forestry equipment. John Deere’s core values of integrity, innovation, quality and...

  • Service Advisor

    3 days ago


    Carlisle, United Kingdom Graham James Ltd Full time

    **Automotive Service Advisor needed in Carlisle** - Main dealer, with market leading basic salaries and OTs - Exceptional working environment and excellent management **About Our Client** My client is an HGV main dealer based in Carlisle Service Advisor. The job will entail supplying order numbers, chasing order numbers, booking in vehicles, updating...

  • Service Advisor

    Found in: Talent UK C2 - 3 weeks ago


    Carlisle, United Kingdom Lookers Full time

    Overview Location:  Volkswagen Carlisle Hours:  42;Monday- Friday: 08:00-17:30 plus 1 in 3 Saturdays 08:00-12:30 Salary:  £36,800 OTE (including £30,000 to £32,000 basic depending on experience, plus bonus) Lookers  VW Carlisle  is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists...

  • Service Colleague

    Found in: beBee S GB - 2 weeks ago


    Carlisle, United Kingdom Asda Full time

    Service Colleague - Carlisle Job TitleService ColleagueLocationSt Nicholas Gate CarlisleEmployment TypePart timeContract TypePermanentHours per Week16SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date4 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift...


  • Carlisle, United Kingdom Cornthwaite Group Full time

    **Cornthwaite Group are a leading supplier of global agricultural and horticultural brands and are one of the largest John Deere dealerships in the UK. Due to continued growth, we are looking for a Service Administrator for our Carlisle depot.** **Main Responsibilities**: - Administer a range of service processes to maximise efficiency within the service...

  • Service Colleague

    Found in: beBee S GB - 2 weeks ago


    Carlisle, United Kingdom Asda Full time

    Service Colleague - Carlisle Job TitleService ColleagueLocationSt Nicholas Gate CarlisleEmployment TypePart timeContract TypePermanentShift PatternWork Shift: NightsHours per Week24Pay Rate£13.98CategoryRetail Hourly Colleagues, Sales StaffClosing Date23 April 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a...

  • Service Colleague

    Found in: Talent UK C2 - 4 days ago


    Carlisle, United Kingdom Asda Full time

    Service Colleague - Carlisle Job TitleService Colleague - DaysLocationCarlisleEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week22.5Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date10 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety...


  • Carlisle, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Carlisle. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...


  • Carlisle, United Kingdom MM Staffing Solutions Full time

    We are looking for a number of customer service advisors for our logistics client based in Carlisle. We have both full and part time roles available. The role involves; - Dealing with customer complaints. - Give customers information about products and services. - Speaking to new and existing customers verifying details or orders. - Liaising with drivers...


  • Carlisle, United Kingdom Letting Centre Carlisle Full time

    **Company description** For over 20 years, Letting Centre Carlisle has had a reputation of being the leading lettings agency in Carlisle and the surrounding area offering a variety of quality property to rent. We specialise in lettings for residential and commercial properties and our experienced team have excellent local knowledge and are passionate about...

  • Service Advisor

    12 hours ago


    Carlisle, United Kingdom Vertu Motors Full time

    **About us** 7Bristol Street Motors Vauxhall Carlisle are recruiting! This well established business has a great opportunity for a Service Advisor to join their outstanding team. This is a fantastic time to join the Vertu Group and be part of our growth and expansion which will provide you with unrivalled training and career development opportunities. We...


  • Carlisle, Cumbria, United Kingdom Carlisle Brass Ltd Full time

    40 per week working between 08:30 to 17:30 Monday to Friday £23,880 to £24,380 per annum dependent on industry experience. About Carlisle Brass We are one of the UK’s most recognised architectural hardware brands, synonymous with architectural ironmongers, builders’ merchants, and major DIY retailers since 1986. Located in Cumbria, home of the...


  • Carlisle, United Kingdom Carlisle Physiotherapy Ltd Full time

    Carlisle Physiotherapy & Sports Injury Clinic is a long established practice in Carlisle. We are looking for a part time Receptionist to replace a colleague who is retiring and help our team provide excellent customer service and to develop the business. Attitude and willingness to learn is more important than experience for this position. You will: -...

  • Service Colleague

    Found in: beBee S GB - 2 weeks ago


    Carlisle, United Kingdom Asda Full time

    Service Colleague - Carlisle Job TitleService ColleagueLocationCarlisleEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week22.5Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date18 April 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of...

  • Service Colleague

    Found in: beBee S GB - 3 hours ago


    Carlisle, United Kingdom Asda Full time

    Service Colleague - Carlisle Job TitleService Colleague - DaysLocationCarlisleEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week22.5Pay Rate£11.44CategoryRetail Hourly Colleagues, Sales StaffClosing Date10 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety...