Customer Service Advisor

4 weeks ago

Brighton, United Kingdom Kaplan International Full time

**Customer Services Advisor (**Part time)**

**Location**:Kaplan Living, Brighton

**Reporting to**:Deputy Manager

**Hours**: 21 per week

**Salary**:Dependant on Experience

Kaplan Living is a leading provider of Purpose Built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools, along with a small provision for University and Direct Let accommodation during the summer.



**Main responsibilities and functions**
- To assist in ensuring the property is managed and operated in line with agreed operating principles to support the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders
- Embrace the ‘more than just a room’ philosophy of Kaplan Living’ student welfare and support services.

**Duties required**

**Building management**
- Provide front of house reception duties including, but not limited to, answering telephone queries, dealing with student/general queries, mail handling.
- Facilitating approved access for visitors and contractors, and general completion of health safety administration (Contractor work permits, site safety rules etc)
- Logging of maintenance requests
- Assisting with the completion of tenancy agreements
- Inputting of student data into the relevant systems
- Help to enhance the student experience within the social communal areas
- Assist with arrival and departure procedures ensuring efficiencies and room management procedures are adhered to

**Financial**
- Assist in the Management of payment, debt management and invoicing.
- Work with internal and external partners to improve services, value for money and profitability.

**Marketing promotion**
- Assist the Management team to ensure that all information provided to customers on the residence, including social and academic support services is both accurate and updated regularly - to include printed collateral, web-based information and social networking sites.
- Assist in marketing of the property to direct let customers where required
- Assist in marketing to existing customers to maximise returner students
- Assist in marketing and management of lettings including short-term contracts and summer lets
- Contribute to, when necessary inward visits from agents/ partners/ parents as appropriate
- To assist with open days
- Conduct sales viewings to perspective students
- Assist in preparing and managing the student social programme.

**Service provision**
- To ensure that a service level agreement with Kaplan International Colleges are met and that any shortfalls are documented and reported to the Management team.

**Compliance**
- Assist to develop and maintain policies and procedures in accordance with legislation and ANUK Accreditation Scheme along external/internal audits.
- To support colleagues at both Kaplan International College and KIC HQ with regards to requirements under immigration legislation
- Ensure the safety and welfare of all students and the Safeguarding of U18s accommodated in Kaplan Living. All members of the Kaplan Living team are responsible for all aspects of our students safeguarding and welfare in conjunction with the wider residence, college and company management teams.
- Actively seek to safeguard and promote the welfare of U18s and refer any U18 safeguarding, welfare or support issues immediately to the National Residences Manager or U18 Well Being Coordinator. If the situation is applicable follow the red and yellow alert process and in the event of becoming aware of a major incident follow the red/yellow alert process and alert the KI Living Management.

**General**
- Any other duties as required by the Management team

The successful applicant will:

- Provide cheerful reception service to all students and visitors
- Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike
- Embrace the ‘more than just a room’ philosophy of Kaplan Living
- Have a passion for customer care and a sensitivity to students needs
- Have experience in a customer facing environment
- Have experience of working in an effective Health Safety culture in line with legislation
- Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan’s internal management systems
- Ability to offer flexibility in working hours
- Maintain confidentiality of anything discussed, overheard or dealt with whilst carrying out the role

**Essential skills/ experience**
- Have experience in customer service, hospitality or student service provision, ideally accommodation
- Be able to engage in team work
- To be able to work on own initiative
- Ability to prioritise workload and meet deadlines

**_

**_

**_
Applicants must be able to provide proof of eligibility to work in the UK._**

**About Kaplan Living**

Part of Kaplan Inc., one of the world’s most diversified educ

  • Customer Service Advisor

    1 month ago

    Brighton, United Kingdom Page Personnel Finance Full time

    As a Customer Service Advisor within the Insurance sector, you will be answering inbound calls & making outbound calls to answer all enquiries. **Client Details** Our client is based in Brighton and within the Insurance sector. **Description** As a Customer Service Advisor your responsibilities will include: - Answering enquiries through a variety of...

  • Customer Services Advisor

    4 weeks ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Join Our Team as a Customer Services Advisor (Temporary Position)**: Are you a talented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others with their inquiries and concerns? If so, we have the perfect opportunity for you! Mitie Group Ltd is seeking a Customer Services...

  • Customer Service Advisor

    1 month ago

    Brighton, United Kingdom Page Personnel Finance Full time

    Taking inbound calls, delivering exceptional customer service, working admin, be a good team player and be able to work alone. **Client Details** Our client based in Brighton, works within the insurance industry, are looking for a new Customer Service Advisor. **Description** **Key Responsibilities for a Customer Service Advisor** - Deliver outstanding...

  • Customer Service Advisor

    1 month ago

    Brighton, United Kingdom Page Personnel Finance Full time

    Taking inbound calls, delivering exceptional customer service, working admin, be a good team player and be able to work alone. **Client Details** Our client based in Brighton, works within the insurance industry, are looking for a new Customer Service Advisor. **Description** **Key Responsibilities for a Customer Service Advisor** - Deliver outstanding...

  • Customer Services Advisor

    1 month ago

    Brighton, United Kingdom RX Plus Facilities Full time

    **Job Title: Customer Services Advisor**: **Company Information: Mitie Group Ltd**: Mitie Group Ltd is a leading facilities management company based in Hastings Building, Brighton, East Sussex, South East England, BN1 9RJ, United Kingdom. We pride ourselves on delivering exceptional services to our clients across various sectors.**: Are you a customer...

  • Customer Service Advisor

    1 week ago

    Brighton, United Kingdom Page Personnel Full time

    An exciting opportunity for a dedicated Customer Service Advisor to join our team. The successful candidate will provide exceptional customer service and support to our clients in the Insurance industry. Client Details This organisation is a reputable company. Based in Brighton, they have a workforce of over a hundred dedicated professionals. They are...

  • Customer Service Advisor

    1 week ago

    Brighton, United Kingdom Page Personnel Full time

    An exciting opportunity for a dedicated Customer Service Advisor to join our team. The successful candidate will provide exceptional customer service and support to our clients in the Insurance industry.Client DetailsThis organisation is a reputable company. Based in Brighton, they have a workforce of over a hundred dedicated professionals. They are...

  • Customer Service Advisor

    1 month ago

    Brighton, United Kingdom Page Personnel - UK Full time

    Immediately available - Excellent customer service with great telephone manner **About Our Client**: Our client is based in Brighton and within the Insurance sector. As a Customer Service Advisor your responsibilities will include: - Answering enquiries through a variety of channels. - Inputting data onto the in-house system **The Successful...

  • Customer Service Advisor

    7 days ago

    Brighton, United Kingdom Page Personnel Full time

    An exciting opportunity for a dedicated Customer Service Advisor to join our team. The successful candidate will provide exceptional customer service and support to our clients in the Insurance industry.Client DetailsThis organisation is a reputable company. Based in Brighton, they have a workforce of over a hundred dedicated professionals. They are...

  • Customer Service Advisor

    1 month ago

    Brighton, United Kingdom Page Personnel Finance Full time

    Based in Brighton, hybrid role. Taking inbound and outbound calls delivering good customer service. **Client Details** Our client based in Brighton, works in the Insurance sector are looking for a Customer Service Advisor. **Description** **As a Hybrid Customer Service Advisor the responsibilities are-** - Deliver outstanding customer service at all...

  • Customer Services Advisor

    5 days ago

    Brighton, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Services Advisor **Customer Services Advisor** Brighton Hospital | Sales and Business Development | Permanent Contract | Full Time Up to £26,000.00 per annum depending on experience 37.5 hours per week Our Sales and Services department currently have an opportunity for a Customer Services Advisor. Continue your journey with us...

  • Customer Service Advisor

    7 days ago

    Brighton, United Kingdom Barclays Full time

    **Customer Service Advisor** **Brighton** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Inbound Customer Service Advisor

    1 month ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company pension Schedule: - Day shift Work Location: In person

  • Customer Services Advisor

    1 month ago

    Brighton, United Kingdom Kaplan International Full time

    **Customer Services Advisor** **Reference number**: JR237926 **Location**:Kaplan Living Brighton **Working pattern**: Full-Time, 5 days per week (Wednesday - Sunday, 9am - 5pm) **Contract Type**:Permanent **Number of roles**:1 **Salary**: £23,400 Per annum We are looking for a **Customer Services Advisor** to join our team. As a Customer Service...

  • Customer Service Advisor

    2 months ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that,...

  • Customer Service Advisor

    1 month ago

    Brighton, United Kingdom Hendy Group Full time

    We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Renault Dealership in Brighton. You do not need automotive experience to be successful in this role - we will train that, but...

  • Inbound Customer Service Advisor

    1 month ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to relocate before starting work...

  • Inbound Customer Service Advisor

    1 month ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour **Benefits**: - Company events - Company pension - Gym membership Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...

  • Inbound Customer Service Advisor

    1 month ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Job Types**: Full-time, Permanent **Salary**: From £10.90 per hour **Benefits**: - Work from home Schedule: - Day shift Ability to commute/relocate: - Brighton, East Sussex: reliably commute or plan to...

  • Inbound Customer Service Advisor

    2 weeks ago

    Brighton, United Kingdom The Recruitment Lab Full time

    **Inbound Customer Service Advisor** Our client is currently seeking a Customer Service Advisor to join their inbound customer services team. **Salary**: From £10.90 per hour Expected hours: 35 per week **Benefits**: - Company pension - Free parking - On-site parking Flexible Language Requirement: - English not required Ability to...