Service Delivery Executive

6 months ago

London, United Kingdom Smart works Full time

Job Advert

**About the role**

The West London Service Delivery Executive will play a key part in the Service Delivery team across London, supporting with the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.

The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. Therefore, we are looking for a friendly, organised and hard-working individual. The role requires strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.

Smart Works is also proud to have a virtual service, meaning that any women can access a Smart Works appointment, wherever they are in the UK. This role will provide admin support for the virtual service, including confirming clients, sending zoom links and ensuring volunteers have accurate information ahead of each appointment. With a focus in West London this year on being our hub of excellence for the virtual service, this is an exciting time to join us and have a real impact on the quality and future of this area of our work.

If you’re passionate about supporting women, then this is an ideal opportunity for you.

Smart Works London is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role.

**Duties and responsibilities**
- Be the first port of call for our Smart Works clients, ensuring all enquiries are handled in a timely manner.
- Ensure the Smart Works phone is always answered, with responsibility for client bookings through our database.
- Welcome all visitors to Smart Works, making them comfortable and immediately putting them at ease.
- Support with managing the daily client schedule, ensuring appointments run smoothly and to time.
- Data inputting and filing, ensuring our database and records are up-to-date and accurate.
- Complete follow-up calls to ensure the job status of every client is known.
- Provide admin support for the virtual service, including confirming clients, sending zoom links and ensuring volunteers have accurate information ahead of each appointment.

**Person specification**
- Essential Criteria_
- Friendly and like talking with people
- A good team player with a strong work ethic, who is also able to make decisions and problem solve independently.
- Curious and enjoys learning and trying new things
- A creative problem solver who gets things done
- Hard working and organised with good attention to detail
- A confident IT user, with excellent understanding of Microsoft packages including Word and Excel and familiarity of online meeting platforms such as Zoom
- Desirable Criteria_
- Experience working in a customer service, receptionist or admin role might be helpful, but is not required

**General duties of a Smart Works staff member**
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions.
- Adhere to our policies and procedures and be an ambassador for our charity.
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy.

**Benefits, terms, and conditions**
- Full time role, based in Smart Works West London (with occasional visits to other London centres)
- Monday-Friday with typical working hours 9 am -5 pm in line with centre opening hours. Due to the nature of the role, this cannot be done working from home.
- Salary of £27,352 per annum (London Living Wage)
- 25 days annual leave, plus discretionary leave over Christmas and New Year
- Company pension.
- Positive, supportive working environment with opportunities for practical training and progression.
- VIP access at Smart Works sales, events and pop-up shops.
- All successful applicants must provide two satisfactory references and complete a Basic DBS check.

**How to apply**

Please submit a CV and answer the following questions via our recruitment portal here by Monday 1st July at 5pm:

- Why do you want to work for Smart Works Reading? (Max 250 words).
- What experience and skills do you have that makes you well suited to the role? (Max 400 words).
- In your own words, what do you think makes Smart Works an essential service? (Max 250 words).

**First round interviews will be held virtually on Monday 8th July,** via Microsoft Teams.

**Second Round interviews will be Wednesday 17**th** July, in person at our West London Office.**
- Reasonable travel costs will be reimbursed for interviews._

  • Service Delivery Executive, North London

    4 weeks ago

    London, United Kingdom Service Delivery Executive, North London Full time

    The North London Service Delivery Executive will play a key role in the Service Delivery Team, supporting with the smooth running of our service, and creating a welcoming atmosphere for all clients, volunteers and visitors. The Smart Works London team is friendly and professional, and we work closely together to make sure every client has an outstanding...

  • Service Delivery Executive, West London

    4 weeks ago

    London, United Kingdom Service Delivery Executive, West London Full time

    Head of Finance Salary : £50k - £60k depending on experience Closing date : Monday 25th November at midnight Location : Smart Works London Centres/with some hybrid working About Smart Works  Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We...

  • Executive Director, Parks and Visitor Services

    6 months ago

    London, United Kingdom Executive Full time

    Parks and Visitor Services Division Executive Director, Parks and Visitor Services DBCA0210419 PSCA, Class 2, $196,891 plus 11% Superannuation THIS IS A 5-YEAR, FULL-TIME SENIOR EXECUTIVE SERVICE (SES) POSITION APPLICATIONS FOR THIS POSITION CLOSE AT MIDDAY ON FRIDAY, 10 NOVEMBER 2023 About DBCA and Parks and Wildlife Service: The Parks and...

  • Service Delivery Coordinator

    3 days ago

    London, Greater London, United Kingdom Confederation of Service Charities Full time

    About the JobWe are looking for a highly skilled and experienced professional to join our team as an Account Executive. As an Account Executive, you will play a critical role in maintaining and growing client relationships, winning new business, and ensuring the seamless delivery of our existing projects.You will work closely with our internal teams to...

  • Delivery Person

    6 months ago

    London, United Kingdom delivery BWE Full time

    Job Summary: **Responsibilities**: - Safely and efficiently deliver goods to customers or businesses - Load and unload items from the delivery vehicle - Plan delivery routes to ensure timely deliveries - Communicate with customers to confirm delivery details - Conduct routine vehicle inspections and maintenance checks - Assist with warehouse duties as...

  • Service Delivery Executive

    2 weeks ago

    London, United Kingdom Millstream Underwriting Limited Full time

    Job Description At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes...

  • Service Delivery Executive

    3 weeks ago

    London, United Kingdom Millstream Underwriting Limited Full time

    At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the...

  • Service Delivery Executive

    3 weeks ago

    London, United Kingdom Millstream Underwriting Limited Full time

    At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the...

  • Service Delivery Executive

    3 weeks ago

    London,, UK, United Kingdom Millstream Underwriting Limited Full time

    At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the...

  • Service Delivery Executive

    4 weeks ago

    London, United Kingdom Smart Works Full time

    Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month. The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds....

  • Service Delivery Executive

    4 weeks ago

    London, United Kingdom Smart Works Full time

    Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month. The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds....

  • Service Delivery Executive

    1 day ago

    London, Greater London, United Kingdom Rentokil Initial Full time

    **Job Role**We are seeking a skilled Service Delivery Executive to join our team. In this role, you will be responsible for delivering exceptional customer service and ensuring that our customers' washroom products are serviced and replenished to the highest standards.**Key Responsibilities:**Visiting customers' premises across London to collect feminine...

  • Service Delivery Executive

    3 weeks ago

    London Area, United Kingdom Millstream Underwriting Limited Full time

    At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the...

  • Service Delivery Executive

    5 days ago

    London Area, United Kingdom Millstream Underwriting Limited Full time

    At Millstream, we are looking for a Service Delivery Executive to support the Head of Service Delivery with all aspects of technical and administrative duties to help ensure that the services provided by all of Millstream’s TPAs meet the required levels, are proactively developed to enhance the customer experience and relevant processes protect the...

  • Insurance Service Delivery Executive

    6 days ago

    London, Greater London, United Kingdom Lawes Insurance Recruitment Full time

    Job Overview:As an Insurance Service Delivery Executive at Lawes Insurance Recruitment, you will be responsible for managing mid-large corporate clients, driving the provision of service, and building a career in a leading risk advisor and insurance broker.">Key Responsibilities:• Provide risk solutions to businesses across various sectors in the UK,...

  • Parcel Delivery Driver Position

    6 days ago

    London, Greater London, United Kingdom Delivery Mates Full time

    Job Description\Delivery Mates is seeking an experienced Parcel Delivery Driver to join our team. As a key member of our delivery network, you will be responsible for delivering parcels safely and efficiently to our customers across the Southampton area.\Key Responsibilities\- Deliver parcels to residential and commercial addresses within designated routes\-...

  • Executive Director

    1 week ago

    London, United Kingdom Randstad Delivery Full time

    Executive Director Executive Director - Leading Property Group - London Are you a proven Chief Operating Officer, Managing Director or Operations Director looking for your next challenge?Are you looking for a highly successful organisation that has a proven and driven workforce and business model?Our leading Property client is recruiting for a new Executive...

  • Change Delivery Lead

    6 months ago

    London, United Kingdom EXL Service Full time

    Overview: **EXL (NASDAQ: EXLS)** is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together domain expertise with robust data, powerful analytics, cloud and AI to create agile, scalable solutions and execute complex operations for the world’s leading corporations. ...

  • Flexibility and Independence: Van Delivery Opportunities

    3 weeks ago

    London, Greater London, United Kingdom Delivery Mates Full time

    Job OverviewDelivery Mates is seeking experienced van drivers to join our team on a self-employed contract basis. This role offers flexibility, independence, and the opportunity to work with a reputable company.Compensation and BenefitsThe estimated earnings for this position are £100 per route + £0.22 per mile, providing a competitive income for motivated...

  • Logistics Delivery Specialist

    2 weeks ago

    London, Greater London, United Kingdom Delivery Mates Full time

    Deliver Excellence with UsWe are seeking a highly skilled Multi Drop Van Driver to join our team in Southampton. As a vital member of our operations, you will be responsible for delivering parcels to residential and commercial addresses.About the Role:You will operate a medium or large van, ensuring timely and safe delivery of packages while maintaining...