New Technology Lead

3 weeks ago

Coventry, United Kingdom JLR Full time

REQ ID: 122950
JOB TITLE: New Technology Lead (Aftermarket)
SALARY: £47,000 - £57,000 (Pro-Rata)
POSTING DATE: 15/03/2024
POSTING END DATE: 29/03/2024
LOCATION: Whitley, Coventry

**PART TIME (3 DAYS PER WEEK - MONDAY TO WEDNESDAY)**

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

**WHAT TO EXPECT**

In this position you will be responsible for leading the Service Attribute process within Technology Creation & Development System (TCDS) research working group to support early failure mode avoidance processes ahead of vehicle or forward model programs. You will play a key part in ensuring new technologies are delivered efficiently, effectively and in a robust manner to satisfy our downstream customers, National Sales Companies, importers, retailers and end users, as well as legal, regulatory and corporate needs.

You will support the wider customer service business within JLR Unit Process development, making sure the requirements are aligned correctly for each gateway to meet the business expectations. In addition to this, you will also review new technology projects ahead of gateway submissions to ensure risk assessments and challenges are fully understood in order to support future downstream planning.

Key Responsibilities and Accountabilities

In this role, you will Benchmark new technologies with other premium OEMs to identify competitive service targets when possible, as well as using associated industry data.

Further responsibilities include, but are not limited to:

- Capture service requirements to ensure that customer needs are considered for total life costs, not just warranty period, technology that won’t damage the reputation of the brands as reason not to buy, difficult and expensive to repair
- Ensuring service component costs and labour times are available at ‘concept ready’ gateway
- Report project status and risks in Service Commercial group as required to escalate
- Liaise with other departments as ‘fact holders’ marketing, diagnostics, parts pricing, warranty, retailer special tooling and retailer training
- Responsible for driving improvements in service via lessons learnt from previous new technologies introduction

**WHAT YOU’LL NEED**

Knowledge, Skills and Experience

Essential:

- Significant knowledge of vehicle technology including new trends ADAS, Connectivity, Electrification, Health and safety standards, Mobility Services business models
- Detailed understanding of automotive quality and continuous improvement process
- Proficient in presenting issues at multiple levels in the business to drive understanding, provide resolutions and meet objectives
- Knowledge of CAD and related standards and tools
- Experience interfacing with the Service and Repair sector, including an understanding of franchised retailers, their needs and drivers

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

JLR is committed to equal opportunity for all.

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