Case / Complaint Handler

3 weeks ago

Milton Keynes, United Kingdom Ascendant Recruitment Full time

**Case / Complaints Handler**

**3 month temporary Contract**

**230 per day (60,000 per annum)**

**Milton Keynes - Hybrid after training**

**Monday to Friday 37.5 Hours**

**Responsibilities**:

- Conduct a thorough assessment of customer cases to obtain timeline of events which may involve pulling customer data from various internal systems
- Liaise with customers and third parties (if appropriate)
- Resolve discrepancies and escalate, as appropriate
- As required present key facts and dates specific to case to case Clinic Forum
- Reach a fair outcome for all parties, in line with FCA guidelines
- Produce final response letters - utilising standard letters and paragraphs wherever possible
- Provide a clear audit trail and ensure process map is followed

**Requirements**:

- Able to work in a pressured environment and performing in line with KPI's
- Technical working knowledge of the complaint handling process
- Proactive attitude to resolve cases in a timely manner
- Passion for customer service
- Excellent verbal and written communication
- Investigation and problem solving skills
- Excellent attention to detail
- Ability to identify customer and process improvements

Case / Complaints Handler Role advertised: 17 January 2023

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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