Collections Specialist

3 weeks ago

Leeds, United Kingdom DWF Full time

We are currently looking to recruit a Collection Specialist into our Recoveries team within our Leeds office

**What you will bring**

We are looking for outstanding individuals with experience of working collections, although we are open to transferrable experience in other environments or with other types of debt recovery. You must be IT literate and have good numeracy and communication skills with a keen eye for detail. Resilience and rapport-building are also key skills for the role. You will enjoy having the autonomy to make decisions and thrive on speaking to people from all backgrounds

A positive attitude and a desire to provide excellent customer service is a must

Would be beneficial if you have worked in a debt recovery/collections environment, with strong attention to detail.

As a collections specialist you will undertake some Paralegal duties which include:

- To undertake direction and guidance to complete activities in line with service level agreements, best practice and internal policies and processes.
- To achieve individual KPI's and contribution to team performance, including financial and non-financial measures where applicable.
- To work flexibly in adjusting to changes in priority of workload.
- Proactive use of appropriate systems and processes to improve efficiency, whilst adhering to client requirements and adding value.
- To prioritise and organise your work efficiently and effectively to ensure all delegated tasks are completed to specified deadlines and to a consistently good standard.
- To maintain and develop sufficient competence and legal/technical knowledge to work effectively under supervision.

We're offering you the opportunity to join a dynamic and fast paced team and gain access to top level industry training. DWF have a unique approach to providing legal services and work with market leaders and the best in the industry, all whilst providing a supportive work environment where you will work collaboratively towards a shared vision.

Are you a dynamic and passionate individual with Financial Services experience gained within a busy and fast paced environment?

Then we would love to hear from you

**Benefits package and flexible working**:
We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers, and dining cards. You will also have access to additional wellbeing programs such as an online GP and a Healthy Minds helpline.

**Note to recruitment agencies**

We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.

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