Technical Trainer

3 days ago

Leicester, United Kingdom SIMPLIFY RECRUITMENT GROUP Full time

**SRG** are working with is a multi-award winning B2B software development company based in Leicester. They create software that provides practical solutions to real business problems - helping businesses to reduce their environmental impact,cut costs and bad debt, and improve cash flow.

Due to high growth, they are seeking an enthusiastic, confident and ambitious **Technical Trainer** to join our Professional Services team.

**Responsibilities**:

- Deliver high quality, engaging training to Partner Resellers and End Users via Face to Face training and Online platforms.
- Administration of Partner Reseller courses
- Development of technical training courses and material regarding our products and services.
- Development and delivery of masterclasses (specific functionality or processes of the software). Including consultancy when required.
- Creating PowerPoint presentations and, written documentation.
- Maintaining product help files.
- Working with the support and development teams to produce knowledge-based articles (KBA’s), wiki content and knowledge sharing.
- Perform internal training post-release of software, in particular taking knowledge of the release from the business analyst and train the support staff and implementation consultants.
- Present internal show cases on new software releases to internal staff such as sales, admin, and support.
- Building and presenting videos on overviews or particular aspects of the software.
- Become a product expert and help internal departments on areas where they have a lack of knowledge.
- Assist marketing prior to launch on the new functionality or changes in the product.
- Measure effectiveness of the training that has been delivered
- Occasionally help the configuration team with customers implementations
- Continually striving for improvement Must have a minimum of 3 years’ experience of technical training.
- Must have a minimum of 3 years’ experience of technical training.
- Excellent communication skills, both written and verbal.
- Technically competent with the ability to understand and deliver complex software training to an audience of differing skill levels.
- Ability to think outside the box and go the extra mile.
- Excellent Time Management skills and familiar with managing own diary.
- Able to accommodate training for different time zones e.g. EST/AEST/SAST
- Client and commercially aware.
- Self-motivated, detail orientated person and a good team player.
- Strong IT skills, MS Office, in particular PowerPoint.
- Technical understanding of business/accounting software (an advantage).
- Knowledge of Accounting processes (an advantage).
- Enjoy the challenge of working with an award-winning team.

**Benefits**:

- Competitive salary - £35,000
- Pension contribution.
- Flexible working, both home and offices.
- Death in service, critical illness, and income protection cover.
- 20 days holiday plus public holidays.
- 1 Flexi day off per month (12 extra holidays) (after qualifying period).

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