Travel Customer Services Consultant
3 weeks ago
Travel Customer Services Consultant
£24,000 + Bonus and Benefits
Hybrid - Part Remote and Part Office - Hertfordshire
My client, a well-established travel company, is seeking to recruit Travel Customer Services Consultants
They sell a niche product and are experiencing a large demand in enquires hence the expansion of the reservations team.
The role involves handling enquires via incoming calls, general administrative tasks such as preparing and distributing dispatch documents, updating customer accounts, and dealing with correspondence, the Travel Customer Services Executive is at the frontline of the Guest Services department.
My client will also consider recent travel and tourism graduates.
The role is offered on a hybrid basis, part office and home based
Travel Customer Services Consultant
**Responsibilities**:
Providing a focused and friendly service to all guests when handling a range of sales enquiries
Confirming bookings and seeking upsell opportunities
Working to and exceeding set sales targets
Maintaining an acceptable level of product knowledge by keeping up to date with product developments
Travel Customer Service Consultants Skills and Attributes:
Previous sales or customer service experience within a fast-paced environment
Good telephone manner and communication skills
Ability to work under pressure and deadlines
Good Customer Services skills
Travel Customer Service Consultants Remuneration Package:
Base Salary to £24K + Bonus
22 Days Holidays + 8 bank holidays
Familiarisation trips
Travel Concessions
Workplace Pension
Health Benefits package
Free car parking
Summer socials and Christmas parties
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