Visitor Operations Serving Host

2 weeks ago

York, United Kingdom The JORVIK Group Full time

**JOB DESCRIPTION**

**Title**: Visitor Operations Serving Host - Barley Hall

**Reports to**:Visitor Operations Manager

**Salary**:£11.47 per hour (pay rise pending)

**Holiday**:pro rata per hours worked

**Hours of Work**:20 per week,various, weekend and bank holidays included

**Key Purpose of Role**:To work in a sales environment, actively ensuring that sales targets are met or exceeded and the shop and displays are presented to the highest standard.

The role requires excellent customer care and communication skills, a background in similar sales role is desirable. You should have excellent people skills, a positive attitude to working with the public, great attention to detail and be extremely reliable.

**Key Purpose of the role**

To maintain the presentation of the café setting, serve well presented, local food and

drink to visitors and provide historical interpretation on the building and content based

on research and information provided by the York Archaeological Trust, whilst adhering

to food hygiene policies and guidelines.

**Key Duties and Responsibilities**

**Uniform**: Green Shirt/Blouse with Barley Hall Cafe logo, brown barista apron.

1. To welcome individuals, families, and other groups to the cafe, providing information,

direction, and appropriate educational knowledge where necessary.

2. Ensure all visitor information is displayed to promote our attractions and enhancing this

with your knowledge and information of our customer offer.

3. Promote The JORVIK Group of Attractions policy of customer care, ensuring a

courteous, efficient and helpful service to all visitors.

4. To be responsible for preparation of food in line with environmental health guidelines.

5. Ensure that the presentation of food is to a high standard.

6. Maintain the cleanliness of the kitchen area to the highest possible standards in line with

environmental health guidelines.

7. Ensure food hygiene audit criteria is met by maintaining and completing the relevant

paperwork, ensuring excellent personal hygiene, wearing full uniform which is clean and

tidy and providing a safe and clean environment for our visitors.

8. To undertake first aid training as provided by the organisation, in order to treat visitors

and staff, should a first aid situation arise.

9. Follow procedures for stock control to minimise wastage.

10. Ensure the cafe is run to maximum efficiency so all visitors are given the opportunity to

buy food and drinks.

11. To promote and host any seasonal or one off special events hosted in the cafe or

courtyard, in order to ensure they are commercially successful.

12. Deal with customer enquiries and ensure complaints are dealt with in a positive manner,

escalating them to the Visitor Operations Manager as necessary.

13. To actively upsell and promote additional products in order to maximise spend per head

and achieve daily budget targets.

14. Ensure public areas are well stocked and presented throughout the day, leaving it in

pristine condition for the next business day.

15. To adhere to the weekly rota as specified by the Visitor Operations Manager.

16. To adhere to the cash handling guidelines as set out in induction, ensuring all no sales

and voids are accounted for.

17. To ensure that building faults and cleaning issues are efficiently reported to relevant

members of staff throughout the operational day. To inform the Visitor Operations

Manager or other senior operational staff of any concerns or problems on a day to day

basis.

18. To ensure the safety of visitors at all times, by adhering to Health and Safety

regulations, COSHH, Food Hygiene and appropriate codes of safe working practice laid

down by the management

19. Ensure that equipment is used and maintained correctly.

20. To participate fully in the training programme as specified.

21. Take part in special events, corporate evening events.

22. To attend any meetings / training sessions outside of business hours as specified by

management

23. To carry out any other duties of a similar nature as may be reasonably requested by the

management

24. To ensure you follow Covid guidelines in place for staff and customer safety.

**Job Types**: Part-time, Fixed term contract
Contract length: 3 months

**Salary**: £11.47 per hour

Expected hours: No less than 20 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay

Schedule:

- Day shift
- Holidays
- Weekend availability

Work Location: In person

Application deadline: 22/03/2024
Reference ID: VOSH22

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