In-work Support Adviser

3 weeks ago

Dunfermline, United Kingdom The Fedcap Group Full time

As an In-Work Support Adviser you will be providing appropriate support and guidance to a caseload of participants resulting in as many as possible achieving appropriate, long term, sustainable employment.

**Location: Dunfermline**

**Salary of £23,535**

**12 month fixed-term contract**

**Key Responsibilities**:

- Managing a caseload of participants in employment to ensure appropriate and effective contractual activity is undertaken by all participants, according to their needs to maximise their long-term sustainability
- If you establish the participant has fallen out of work, you need to contact their employment adviser to schedule and appointment
- Addressing participants personal constraints during employment, providing challenge, advice, and guidance where appropriate to ensure they have the necessary support, skills, and confidence to continue in employment
- Understanding the benefits culture and know how you can best provide advice, guidance, and signposting to effectively support
- Liaising effectively with local operational teams in relevant locations regarding participants who cease employment
- Developing relationships and networks with key stakeholders, both internal, external, and funding providers to ensure smooth operation of all processes
- Observing and adhering to our customer service standards so that all participants are provided with the same high standard of service, that maximises their chances of achieving sustainable employment
- Maintaining participant records to a required quality standard to ensure the participant journey is documented in accordance with our quality standards and contractual requirements
- Carrying out any other duties in line with delivery programme requirements

**Person Specification**:
**Can you embrace our company values which are Kindness, Respect, Integrity, and Innovation?**

**Experience, Knowledge and Qualifications**
- The ability to develop and maintain key stakeholder relationships
- Excellent telephone manner and experience in providing telephone customer service
- Excellent customer service skills, driven by supporting and progressing participants into employment
- Experience of working in a customer focused, high paced results driven environment
- The ability to build rapport and work effectively with challenging individuals remotely
- Experience of appropriate IT systems
- An understanding of in-work benefits and where advice and support can be found
- Knowledge and experience of the employability sector and local labour market is desirable but not essential

**Key Competencies**:

- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.

**What else can we offer you?**
- You won’t work on weekends or bank holidays
- A two-week Induction and training programme
- Company annual leave, including a buy/sell scheme
- Free life cover
- Pension with a 4% match from Fedcap
- A monthly benefits scheme worth £500 with access to over 900 retailers
- A cycle to work scheme that is open all year long
- Laptop and mobile phone for every employee

**Additional information**

**Equality, Diversity, and Inclusion**

**Disability confident employer**

**Veterans and service personnel**

Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.

  • Financial adviser

    1 month ago

    Dunfermline, Fife, United Kingdom Eden Scott Full time

    A highly regarded wealth management firm with regional offices has an exciting opportunity for an experienced financial adviser to join their team based in the East of Scotland, covering Fife and Edinburgh areas.Join a team that has had a successful year and is looking to expand furtherIn this role, you will have the chance to service, retain, and foster...

  • Careers Adviser-kirkcaldy

    2 weeks ago

    Dunfermline, Fife, United Kingdom Skills Development Scotland Full time

    Department North East Location Fife Salary- £ £4277 Vacancy Type Fixed Term Employee Hours 3 Duration 31/03/202 Closing Date 25/02/202 Ref No 3063Our Fife CIAG team is looking for a new team member to join a friendly, supportive and customer focused team in the Kirkcaldy office.This is a Fixed Term post until 31st March we'd love for you to join usAbout...

  • Mortgage and Protection Advisers

    2 weeks ago

    Dunfermline, Fife, United Kingdom Appcastenterprise Full time

    End DateThursday 05 January 2023 We support agile working - click here for more information on agile working options.Agile Working OptionsFlexible / Variable Hours Job Description SummaryFull time Mortgage and Protection Advisers based in Dunfermline... Job DescriptionHome is at the heart of our Group Strategy. We're looking for people who will play a key...

  • Mortgage and Protection Advisers

    3 weeks ago

    Dunfermline, United Kingdom Appcastenterprise Full time

    **End Date** Thursday 05 January 2023 **We support agile working - click here for more information on agile working options.** **Agile Working Options** Flexible / Variable Hours **Job Description Summary** Full time Mortgage and Protection Advisers based in Dunfermline... Job Description Home is at the heart of our Group Strategy. We’re looking for...

  • Support Co-ordinator

    4 weeks ago

    Dunfermline, United Kingdom Victim Support Scotland Full time

    **Victim Support Scotland - Empowering People Affected by Crime.** We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. **Who We Are?** Victim Support Scotland provides support...

  • Support Co-ordinator

    4 weeks ago

    Dunfermline, United Kingdom Victim Support Scotland Full time

    **Victim Support Scotland - Empowering People Affected by Crime.** We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. **Who We Are?** Victim Support Scotland provides support...

  • Support Worker

    3 weeks ago

    Dunfermline, United Kingdom Hierarchy Business Solutions Limited TA Hierarchy Support Services Full time

    **Would you like to make a difference in someone's life? This could be the job opportunity for you.** Hierarchy Support Services are looking for people who could help support our service users with all aspects of independent living. We offer a housing support & supported living service to assist adults with learning disabilities / mental illness to fulfill...

  • Summer 2024 Work Experience

    2 months ago

    Dunfermline, United Kingdom Thomson Cooper Full time

    Are you in your 3rd Year of a degree and considering a career in public practice accountancy? Do you want to be part of a team who put their people at the heart of what they do? At Thomson Cooper our purpose is to “listen, advise and support our clients to achieve their goals” and having the right people on board to deliver that service is key. As a...

  • Summer 2024 Work Experience

    4 weeks ago

    Dunfermline, United Kingdom Thomson Cooper Full time

    Are you in your 3rd Year of a degree and considering a career in public practice accountancy? Do you want to be part of a team who put their people at the heart of what they do? At Thomson Cooper our purpose is to “listen, advise and support our clients to achieve their goals” and having the right people on board to deliver that service is key. As a...

  • Support Worker

    1 day ago

    Dunfermline, United Kingdom Capability Scotland Full time

    Can you help us with our ongoing mission?  At Capability Scotland, our mission is to deliver thehighest quality services, tailored to theindividual needsof disabled people. Wework in partnershipto createinnovative solutionswhich enable our people toachieve their goals. We put our customers and learnersat the heartof everything we do and will make sure...

  • Social Work Assistant

    1 month ago

    Dunfermline, United Kingdom Fife Council Full time

    Proposed Interview Date: Monday 24 June 2024  Closing Date: Sunday 9 June 2024 Contract Type: Temporary until 31 March 2027 Salary: £28,251.00 to £31,179.34 pro rata Working Pattern: 36 hours per week  Location: Dunfermline (may be required to work Fife Wide depending on service needs) Supporting Statement As part of your...

  • Social Work Assistant

    4 weeks ago

    Dunfermline, United Kingdom Fife Council Full time

    Proposed Interview Date: Monday 24 June 2024  Closing Date: Sunday 9 June 2024 Contract Type: Temporary until 31 March 2027 Salary: £28,251.00 to £31,179.34 pro rata Working Pattern: 36 hours per week  Location: Dunfermline (may be required to work Fife Wide depending on service needs) Supporting Statement As part of your...

  • Social Work Assistant

    2 weeks ago

    Dunfermline, Fife, United Kingdom Fife Council Full time

    Proposed Interview Date: Week Commencing Monday 13 May 2024Closing Date: Tuesday 7 May 2024Contract Type: Temporary until 31 March 2027Salary: FC6 £28,251.00 to £31,179.34Working Pattern: 36 hours per weekLocation: Brunton House, CowdenbeathSupporting StatementJob DetailsThis role will focus on developing post release provision within Fife Throughcare...

  • Assistant Service Coordinator

    2 weeks ago

    Dunfermline, Fife, United Kingdom Kingdom Support & Ca Full time

    In this role, you will assist the Service Coordinator in the smooth running of the Balfarg Service, you will be an integral member of the support team ensuring high quality of care and support is delivered to individuals and staff within the service. We provide support to individuals living in their own tenancies in the Glenrothes area with a range of...

  • Work Place Assessor

    6 days ago

    Dunfermline, United Kingdom Fife College Full time

    Care, Social Sciences and Education Permanent 21 hours per week Dunfermline Campus (travel may be required within Fife) As part of the Care, Social Sciences and Education team you will provide advice and support to candidates in the collection and presentation of a portfolio of evidence that meets the performance criteria and evidence requirements of...

  • Material Accounts Officer

    4 weeks ago

    Dunfermline, United Kingdom Defence Equipment & Support Full time

    We currently have an exciting opportunity for an enthusiastic and motivated individual to join our Defence Munitions (DM) team in Crombie, as a Material Accounts Officer. Our DM sites play a crucial part for defence, working as an important part of the wider Ministry of Defence establishment that supports, procures, and supplies our troops. We provide them...

  • Health Care Assistant

    2 weeks ago

    Dunfermline, United Kingdom Kome Care Full time

    **About us** Kome Care is a recruitment agency based in London. We are professional, supportive, and rewarding, and our goal is to help people find jobs they love. Our work environment includes: - Modern office setting - Wellness programmes - Growth opportunities **About the Position** Kome Care is looking for a healthcare assistant to join our team in...

  • Head of Site Operations

    2 weeks ago

    Dunfermline, Fife, United Kingdom Defence Equipment & Support Full time

    We have exciting opportunities for two Head of Site Operations (Northern Region) to join our Defence Munitions team here at DE&S.As Head of Site Operations, you will cover a specific geographic area with large numbers of staff spread geographically across the Defence Munitions (DM) estate.You will be required to lead, direct, manage and control all...

  • Support Worker

    4 weeks ago

    Dunfermline, United Kingdom Digby Morgan Full time

    summary - _ dunfermline, scotland_ - _ £15.00 - £17.00 per hour_ - _ temporary_- specialism - social care- sub specialism - social care- reference number - ES5233667 - job details Are you dedicated, compassionate, and experienced in support work? We have an exciting opportunity for a Male Support Worker to join our forensic service in Dunfermline. In...

  • Support Worker

    4 weeks ago

    Dunfermline, United Kingdom Digby Morgan Full time

    summary - _ dunfermline, scotland_ - _ £15.00 - £17.00 per hour_ - _ temporary_- specialism - social care- sub specialism - social care- reference number - ES5233667 - job details Are you dedicated, compassionate, and experienced in support work? We have an exciting opportunity for a Male Support Worker to join our forensic service in Dunfermline. In...