Customer Support Administrator
1 month ago
Our lovely client, based in Guildford is seeking a Client Support Executive to join their busy and friendly team.
This role offers excellent long term progression potential and a lovely working environment.
Responsibilities include:
- Gain a strong understanding of the suite of products we supply
- Handling customers’ issues through a ticketed system and recording all information in our logging system.
- Escalating enquiries as required to management or to technical team where customer issues cannot be resolved.
- Continually updating our customers with updates
Skills required:
- Be able to demonstrate excellent customer service skills.
- Full training will be provided although knowledge of HTML would be an advantage.
- Good communication skills both verbal and written
- Be able to prioritise your workload effectively
**Job Types**: Full-time, Permanent
**Salary**: £20,000.00-£22,000.00 per year
**Benefits**:
- Company pension
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Guildford: reliably commute or plan to relocate before starting work (required)
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