Adult Safeguarding Administrator

1 month ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

To act as the first point of contact for the adult safeguarding team by telephone, for professionals and provide non-clinical advice and information, dealing tactfully and sympathetically to members of the public and professionals at all times, due to the sensitive nature of calls received in the service.

To take overall responsibility for the provision of a comprehensive, efficient and confidential secretarial, administrative co-ordination and personal assistance service to the adult safeguarding team (across both sites), using own initiative to problem solve and prioritise the urgency of work and to act on behalf of the team when appropriate and as required.
- Manage the Adult Safeguarding Team diaries to ensure the most effective and efficient use of their time and advising of any changing commitments and conflicting pressures.
- To receive and process adult safeguarding alerts.
- To collate and maintain data of adult safeguarding activity and outcomes.
- To set up systems to acknowledge receipt of safeguarding alert and inform alerter of outcome.
- Work with the Adult Safeguarding Team in the planning/updating of policies & procedures.
- Assist the Adult Safeguarding Team in ensuring guidelines / policy changes within safeguarding are updated and uploaded onto Trust Intranet
- Assist in the planning, delivery and co-ordination of safeguarding adult’s at risk training across the Trust. Liaise with safeguarding professionals, Workforce Department and external facilitators where relevant to agree dates, venues, book equipment and ensuring appropriate safeguarding training material is up-to-date.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

**Key Result Areas & Performance**:

- Manage the Adult Safeguarding Team diaries to ensure the most effective and efficient use of their time and advising of any changing commitments and conflicting pressures.
- To receive and process adult safeguarding alerts.
- To collate and maintain data of adult safeguarding activity and outcomes.
- To set up systems to acknowledge receipt of safeguarding alert and inform alerter of outcome.
- Work with the Adult Safeguarding Team in the planning/updating of policies & procedures.
- Assist the Adult Safeguarding Team in ensuring guidelines / policy changes within safeguarding are updated and uploaded onto Trust Intranet
- Assist in the planning, delivery and co-ordination of safeguarding adult’s at risk training across the Trust. Liaise with safeguarding professionals, Workforce Department and external facilitators where relevant to agree dates, venues, book equipment and ensuring appropriate safeguarding training material is up-to-date.
- Assist in the planning and delivery of safeguarding adult’s at risk workshops facilitated by the Adult Safeguarding Team and other outside agencies by producing flyers to advertise the training, registering delegates, sourcing and booking the venue, producing/preparing all workshop material and ensuring relevant equipment is readily available.
- Arrange/organise/co-ordinate meetings, book venues, prepare agendas and take minutes. For service meetings prepare all paperwork and make readily available any equipment that may be required for such meetings. Be responsible in initiating follow-up action where required and bringing forward items for discussion as necessary. Making note of attendees and apologises. Responsible for circulating minutes/papers of meetings.
- To be responsible for the organisation of the transfer / sharing of information with multi agency partners, ensuring compliance with the organisational information sharing and information governance procedures.
- Working with the Adult Safeguarding Team to monitor and evaluate the service provided and suggest improvements.
- Assist the Adult Safeguarding Team in specific project work as re

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