Quotations Controller

About Linde and the Aftersales Team(s)

We are one of the world's leading manufacturers of forklift trucks and warehouse equipment. We operate in over 100 countries worldwide and have around 13,000 people working for the brand. The National Business Administration teams were created as remote teams, where we create and process the finance and maintenance contracts for all our customers across the UK from 8 different regions and local depots.

Linde Material Handling offers a range of challenging careers across the country, and we are keen to talk to you about the direction in which you would like your career to go.

We are currently looking for a Quotations Controller to join our Region South team - the role can be based in either Bridgend or Basingstoke.

The main purpose of the Quotation Controller role is to:

- Control and manage all aspects of aftersales quotations
- To present a professional company image and increase service revenues and margins through building effective customer and colleague relationships
- To provide a single point of contact for internal and external customer quotation administration and communication

**What we offer**:
**In this role you will be required**:

- To maximise aftersales ad-hoc revenues and margins through the production of professionally presented and targeted quotations
- To liaise with service engineers, controllers, supervisors, and Regional Service Managers to maximise the effectiveness of service quotations to ensure that revenue and margin opportunities are optimised
- To generate off hire damage rectification quotations in conjunction with the workshop and field service functions
- Continuously monitor outstanding quotations with customers and where necessary liaise with appropriate personnel to obtain a customer order number
- To utilise effective negotiation closing strategies with each customer with a view obtaining customer order and maximising quotation conversion
- Develop on going customer relationships with a view to easing the negotiation of quotation closure
- Conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction, and encouraging repeat business, revenue, and profit growth for the business.
- Whilst the above responsibilities outline the main functions of this position, management may from time to time, ask you to undertake other duties commensurate with the salary for this position.

**Tasks and Qualifications**:
**You will need to have the following personal attributes**:

- Excellent customer service skills
- Basic commercial, negotiation & closing skills
- Ability to work both independently and as part of a team
- Take pride in your work and complete tasks to the highest standard
- Impeccable attention to detail
- Experience in working in a fast-paced customer service role, who is used to meeting deadlines and achieving KPIs and targets.
- IT Skills (Microsoft Office suite)
- A positive and can-do attitude
- Flexibility to adapt to the changing needs of the role
- A desire to be a Linde brand ambassador

**What we Offer?**

Salary will depend on experience & target driven commission

Hybrid working after a successful probationary period

25 days annual leave

Company pension scheme - 6% employer contribution; minimum 4% employee contribution

Discount scheme, with access to deals from some of the UK’s largest brands

Product training

6 Month Training Programme & Buddy support system in place

Regular 1-2-1 Meeting with your line Manager