Onsite Support Staff

3 weeks ago


Sheffield, United Kingdom Devonshire Recruitment Full time

**1.0/ ACCOUNTABILITIES AND RESPONSIBILITIES**
- Perform service duties as required to support the achievement of SLAs and quality standards
- Flag any issues or service failures or issues to line manager
- Maintain good working relationships with clients and liaise with them in a professional and helpful manner at all times to resolve basic enquiries, escalating issues as required
- Fully adhere to operational policy and processes
- Produce timely and accurate daily, weekly, and monthly MI, and submit as required
- Complete all training within required timescales, ensuring compliance with compulsory courses, and enabling flexibility of duties to support the service
- Support the training and development of other team members as required by line manager
- Support the wider team by being flexible in delivering whatever reasonable activity is requested by line manager to ensure that resources are best utilised across the team
- Communicating well within team and with line manager to ensure all duties and tasks are completed on time
- Be aware of safe working practices, and maintain a tidy and safe work area
- Support change with a positive approach
- Support continuous improvement by identifying areas for change to quality or service
- Attend and positively support all meetings as required by line manager, including team meetings and 1:1s
- Ensure all required stock levels/consumables are maintained and any damaged or faulty equipment is reported to your line manager promptly
- To support the team by performing the duty of Fire Marshall if requested to do so by line manager
- Undertake any other reasonable duties as requested by Line Manager or Account team

**2.0/ COMPETENCIES**
- Good verbal and written communication skills
- The ability to achieve agreed deadlines
- Can express ideas on how to change things in place today which could be done differently or better
- Able to work well as part of a team

**Desirable Skills**
- Previous experience of onsite services (mailroom, repro, archiving, print and enclosure)
- Clean driving licence (as some deliveries/collections to other locations may be required)

**Personal attributes**
- Demonstrates a proactive and positive approach, prepared to go the extra mile to achieve success with a flexible attitude to change
- Self-aware and able to be self-critical, to enable continuous development and self-improvement
- Personable and willing with a 'can do’ attitude
- Will take responsibility to deliver outstanding service at all times
- Professional appearance and business like manner

**Job Types**: Full-time, Temporary contract

**Salary**: £9.90 per hour

Schedule:

- Monday to Friday

Work Location: In person



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