Service Desk Analyst

4 weeks ago


Coventry, United Kingdom NTRINSIC CONSULTING EUROPE LIMITED Full time

ervice Desk Analyst

Hybrid working

**Salary**: £22,000 (+£3k on call bonus paid with salary)

Our client is the world's oldest and largest Club for all forms of camping and their aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of their continued growth.

As one of the leading names in the outdoor industry, our client prides themselves on truly understanding the needs of their customers, giving them peace of mind when enjoying a stay on one of their 100 campsites. They are a not-for-profit organisation, whichmeans that every penny spent with them is invested back into improving facilities and services for their members.

We are currently looking for an experienced and dynamic Service Desk Analyst to join our brilliant Business Systems team.

This is a varied role where you can expect to:

- Offer Application & Technical Support of all remote Campsites, home working and HQ staff, carrying out regular problem solving across all systems.
- Implementing, recording and processing configuration changes for new requests for the Club’s booking engine and membership system.
- Prioritise support calls, both internally and with third party support vendors
- Participate in Office moves and relocates
- Work with 3rd line and Desktop support to ensure reviews of scheduled tasks and infrastructure security is always maintained
- Perform other duties within Business Systems when the need arises

To be successful in this role you will have:

- Previous experience working on a busy technical Service Desk, is essential
- Previous Application Support experience
- Experience with Active Directory, Exchange & Citrix environments
- An excellent standard of both verbal and written communication
- Proven problem resolution and troubleshooting skills

This post will require you to commit to rotating shifts, which will alternate weekly between 08:00 and 18:00 from Monday to Friday (37.5 hours per week).

The post also involves on-call working from home as primary contact 1 in 5 weekends and secondary contact the same.

Our client is a fantastic place to work, with a supportive and dedicated team. They've been helping people enjoy the great outdoors for over 120 years and these days, as well as having campsites in fantastic locations they hold their own music festival,torchlight.

Benefits include 28 days annual leave plus bank holidays and 10% pension (5% / 5%).



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