Service Desk Engineer
2 weeks ago
Service Desk Engineer
The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.
Responsibilities:
- Answer phone calls from end-users and working to resolve issues, on first contact, where possible.
- Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat.
- Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries.
- Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards.
- Ensure appropriate adherence to performance targets including KPIs and SLAs.
- Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation.
- Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.
Key Skills:
- This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s).
- Pluralsight Foundation role at Average, or above.
- Foundation level Microsoft certification, or equivalent.
- This role requires that you demonstrate the interpersonal and communication skills require to perform the role.
- Fluent in English, both written and spoken.
-
Service Desk Engineer
1 month ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
-
Service Desk Engineer
1 month ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
-
Service Desk Engineer
1 month ago
Coventry, United Kingdom Zenzero Full timeService Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
-
Service Desk Engineer
1 month ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
-
Service Desk Engineer
1 month ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets...
-
Service Desk Engineer
1 month ago
Coventry, United Kingdom Zenzero Full timeService Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure...
-
Service Desk Engineer
1 month ago
Coventry, United Kingdom Zenzero Full timeService Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure...
-
Service Desk Engineer
3 weeks ago
Coventry, United Kingdom Zenzero Full timeJob DescriptionService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to...
-
Service Desk Engineer
4 weeks ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerApply fast, check the full description by scrolling below to find out the full requirements for this role.The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services...
-
Service Desk Engineer
2 weeks ago
Coventry, United Kingdom Zenzero Full timeService Desk EngineerApply fast, check the full description by scrolling below to find out the full requirements for this role.The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services...
-
Service Desk Analyst
1 month ago
Coventry, United Kingdom NTRINSIC CONSULTING EUROPE LIMITED Full timeervice Desk Analyst Hybrid working **Salary**: £22,000 (+£3k on call bonus paid with salary) Our client is the world's oldest and largest Club for all forms of camping and their aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of their continued growth. As one of the...
-
Service Desk Analyst
2 weeks ago
Coventry, United Kingdom Adria Solutions Full timeService Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a Service Desk Analyst, you will play a pivotal role in...
-
Service Desk Team Leader
4 days ago
Coventry, United Kingdom Department for Education Full time**Details**: **Reference number**: - 279126**Salary**: - £30,332**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - DFE - Operations and Infrastructure Group**Type of role**: - Analytical - Information Technology**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...
-
Service Desk Analyst
1 month ago
Coventry, United Kingdom ParentPay Group Full timeService Desk Analyst Department: Customer Support Employment Type: Permanent - Full Time Location: Coventry, UK Description As a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via phone, email and web chat so it is important that you...
-
Lead Engine Problem Solving Engineer
4 weeks ago
Coventry, United Kingdom The Engineer Full timeJOB TITLE: Lead Engine Problem Solving Engineer POSTING START DATE: 29/04/2024 POSTING END DATE: 13/05/2024 LOCATION: Whitley, Coventry, UK JLR is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our vision is to...
-
Service Desk Analyst
1 month ago
Coventry, United Kingdom ParentPay Group Full timeDescriptionAs a Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues. Requests will come through to the service desk via phone, email and web chat so it is important that you possess excellent written and oral communication skills and can deliver high levels of customer service at all times.All...
-
Service Desk Consultant
5 days ago
Coventry, United Kingdom B2BGateway Full timeTHE COMPANY We’re integration specialists. Our mission is to help our clients realise their potential and enable them to do business in every direction. We revolutionise trading partner connectivity by linking suppliers, retailers and end consumers in one global commerce network. With our flexible, integrated and fully managed service solutions,...
-
Service Desk Consultant
5 days ago
Coventry, United Kingdom TrueCommerce Full timeTHE COMPANY We’re integration specialists. Our mission is to help our clients realise their potential and enable them to do business in every direction. We revolutionise trading partner connectivity by linking suppliers, retailers and end consumers in one global commerce network. With our flexible, integrated and fully managed service solutions,...
-
Service Engineer
2 weeks ago
Coventry, United Kingdom ASC Connections Full timeA service engineer position has become available with a leading OEM of both CNC and traditional woodworking machinery.Globally recognised as a true leader in the woodworking machine tool industry they specialise in providing automation and processing solutions to clients across various manufacturing sectors. They have a great infrastructure in the UK that...
-
Service Engineer
3 days ago
Coventry, United Kingdom ASC Connections Full timeA service engineer position has become available with a leading OEM of both CNC and traditional woodworking machinery.Globally recognised as a true leader in the woodworking machine tool industry they specialise in providing automation and processing solutions to clients across various manufacturing sectors. They have a great infrastructure in the UK that...
