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Front of House Assistant

1 month ago

Southsea, United Kingdom Kings Theatre Trust Ltd Full time

The Kings Theatre is a high profile south coast theatre with a serious commitment to providing an outstanding audience experience for all. We are looking for friendly and outgoing Front of House Assistants to join the Kings team on a Casual basis. You will need previous customer service experience and be able to work collaboratively, professionally and
- **JOB DESCRIPTION**_

**Purpose**

Ensure that the highest standard of customer care is delivered at all times whilst actively maximising sales within all areas of the front of house department.

**Main responsibilities;**
- Deliver excellent customer service at all times.
- Ensure the comfort and safety of the general public at all times.
- Pro-actively maximise sales through effective sales techniques whilst working in all areas of the theatre which will include: bars, kiosks, ushering, ice cream, programmes and merchandise.
- Prepare and present the bar areas and serve drinks and other products.
- Remain aware and follow the health and safety procedures of the company.
- This includes but is not limited to being familiar with the King’s Theatre fire & evacuation procedures and attend any drills or training in order to be able to carry out emergency procedures correctly.
- Attend training when necessary to further self-development.
- To be responsive to any other emergencies that may occur such as sudden illness, and to react with calmness, speed and efficiency, escalating to Supervisors or Duty Managers when required.
- Help maintain cleanliness and safety in ALL front of house areas.
- Assist with cleaning the auditorium and front of house area at the end of the show.
- Dealing with patron’s queries and complaints.
- Undertake any other duties as required by management.

This list of responsibilities is not exhaustive and the employee may be required to perform operational duties in addition to the above. This job description will be reviewed on a regular basis and will, in consultation with the post holder, be adjusted as necessary in line with the developing nature of the Kings Theatre’s activities.

**PERSON SPECIFICATION**

**Attainments**
- Previous experience in a customer service role.
- Previous Bar experience.
- Previous experience in an entertainment venue.
- Current First Aid at Work Certificate (desirable).

**Special Aptitudes / Knowledge**
- Excellent customer service skills.
- Good verbal, numeracy and literacy skills.
- Understanding of Health and Safety (desirable).

**Interests**
- Theatre and the Arts

**Disposition**
- Reliable, punctual, flexible and able to work unsociable hours.
- Team player.
- Ability and will to use initiative.
- High standard of presentation.
- Capable of working well in a busy environment and under pressure.

**Job Type**: Zero hours contract

**Salary**: £10.42 per hour

**Benefits**:

- Company events
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Application deadline: 17/09/2023

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