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Customer Service Advisor
3 weeks ago
We are looking for a Customer Service Adviser to help us grow our business. We specialise in outdoor furniture and products relating to the garden.
We believe in really good customer service, so it's important you have a positive attitude with handling customers questions and ensure their queries are handled correctly. We are a small team so we do need you to be able to use your own initiative. You must be able to speak to customers confidently on the phone. You must have a good memory to remember our different work processes.
From April to August we can be busy. Between September and March it is much quieter for us which means there is a flexible work schedule and shorter working hours.
**Customer Service Adviser Responsibilities**
- Handling calls relating to sales and customer service
- Deal with customers returns/exchanges/ refunds
- Advising customers about our products and take orders over the phone
- Offer excellent customer service to our customers.
- Able to use a Windows PC and be good at data entry
- Able to use Microsoft Excel, Word, Outlook
**Customer Service Adviser Requirements**
- Be able to respond to customers in a friendly and positive manner.
- Able to work well within a team
- At least 1 Year of customer service relating experience
- Can work under pressure
- Good work ethic & be able to use own initiative
- Good oral & written communication skills
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
Schedule:
- Monday to Friday
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Customer Support & Client Services Occupations: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: One location
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