Customer Care Advisor

4 months ago

Ilkeston, United Kingdom Credenhill Limited Daylong.co.uk Full time

**Why Choose Daylong Direct?**

**Join the Credenhill Family as a Customer Care Advisor**

Are you passionate about helping others and delivering an exceptional service experience? Do you thrive in a supportive, family-oriented environment? If so, we want to hear from you

Credenhill, a leading small family-run business specialising in compression stockings, is on the lookout for an empathetic and skilled **Customer Care Advisor**. We are proud of our strong focus on prescription business and are committed to providing unparalleled care to our prescription patients, retail, and trade customers. we pride ourselves on:

- **Family-Run Atmosphere**: Work in a collaborative and nurturing environment.
- **Opportunity to Make a Difference**: Your work will directly impact our customers' health and well-being.
- **Career Development**: We invest in your growth with continuous training and opportunities for advancement.
- **Adherence to Standards**: We proudly follow Daylong Direct internal policies and comply with all relevant external regulations.

**About the Role**

As our Customer Care Advisor, you'll be a pivotal part of our team, responsible for ensuring that our company achieves its goals of speed, accuracy, and choice. You'll be:

- **Delivering Exceptional Service**: Provide detailed product information and assistance, resolve queries, and process orders with precision and efficiency.
- **Building Relationships**: Liaise with customers, suppliers, and colleagues, ensuring a seamless and positive experience for all involved.
- **Growing with Us**: Engage in pro-active sales promotions, cross-selling, and staff training. With opportunities for additional responsibilities in line with our future growth.

**What We're Looking For**
- **Strong Communication Skills**: Mastery in active listening and positive verbal communication.
- **Empathy & Patience**: Exceptional ability to understand people's needs and exceed their expectations.
- **Willingness to Learn**: Eagerness to understand our products for the benefit of our customers and colleagues.
- **Organizational Ability**: Robust time management skills to juggle various priorities effectively.
- **Technical Savvy**: Proficiency in Microsoft Outlook, Word, Excel, and accurate data input.

**Salary**: From £20,052.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Ilkeston: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- customer service: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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