E-commerce & Customer Service Assistant

2 weeks ago


London, United Kingdom Dub Vendor Full time

We are looking for a motivated individual to join our small team as an E-Commerce & Customer Service Assistant, at our main office in Tooting, London on a part time basis. However, during busy times additional days maybe requested.

It would be advantageous is you have Experience of EKM Powershop and Royal Mail - Click and Drop

As a relatively small team it is important our team members can add additional responsibilities and roles as they grow with us.

It is essential new hires are:

- hard working
- can pick up new skills quickly
- work well under pressure
- have strong computer skills

Please consider these requirements before applying.

**Job Type**: Part Time - Permanent

**Main Roles**:
**1. Sales/Product Uploading/Shop Management**
- Uploading of products to the Dub Vendor website; utilising our upload system with EKM Power shop. This role includes inputting data for products - with item specifics such as brand, era and colour. Knowledge of EKM Powershop is helpful for this.
- Creating sales promotion

**2. Order Packing**
- Checking and packing custome orders using boxes, mailers, jiffy bags & tape. Need to be neat and organised, and efficient with good attention to detail.

**3. Processing postage**
- Sorting stock - unpacking and checking the latest deliveries

**4. Customer Service Assistant**
- Creating sales orders

Probationary period is 6 months with pay increasing to the top of the range at the end of this.

**Dress**: Casual

**Requirements**:

- Numeracy and literacy skills
- Computer skills - specifically proficiency in Microsoft Excel.
- Experience of Royal Mail - Click and Drop and EKM Powershop an advantage
- Attention to detail in all areas
- Team player, with positive happy attitude
- Communication skills

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £10.50-£11.05 per hour

**Benefits**:

- Casual dress
- Company pension

Ability to commute/relocate:

- London, SW17 9SH: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- E-commerce software or online retail: 1 year (preferred)

Work Location: In person

Reference ID: DV001


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