Customer Service Assistant, Bromley Picturehouse

3 weeks ago

Bromley, United Kingdom Cineworld Group Plc Full time

**Customer Service Assistant, Bromley Picturehouse**:
Location

Bromley

Business Area:
Picturehouse Cinemas

Job type:
Part Time Contract

**Salary**:
10.05

Job ref:
044595

Published:
5 months ago

**Picturehouse Cinemas Limited**

**Customer Service Assistant, Picturehouse, Bromley.**

**20 Hours per week minimum - £10.05 per hour plus both individual and shared bonus opportunities**

Bromley's lovingly-restored six-screen art deco cinema with a café-bar.

The original building dates from 1936, representing the art deco style of famed architect George Coles. The legacy frontage will be restored, with missing historic features reinstated, along with surviving interior features such as the original rubber floor and Art Deco lights. Bromley Picturehouse opened in June 2019.

Bromley Picturehouse is part of Picturehouse Cinemas who operate 26 cinemas across the UK and are a stand-alone division of Cineworld PLC.

**We're looking for enthusiastic individuals with outstanding customer service skills to join our team as Customer Service Assistants.**

In addition to a diverse programme of films, ranging from quality blockbusters to independent, classic, foreign-language and art-house, our cinemas show live HD broadcasts of productions from world-class arts venues, such as the New York Metropolitan Opera and the Bolshoi Ballet, theatre productions such as the Royal Shakespeare Company Live from National Theatre Live, art exhibitions and filmmaker Q&As.

Food and drink are integral parts of the experience here at Picturehouse with Cafés, Bars and Restaurants in many of the venues, making each cinema an exciting social hub within the communities.

**Vacancy**

Customer Service Assistant.

**20 Hours per week minimum - £10.05 per hour plus both individual and shared bonus opportunities**

To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema. Your duties will include Box Office duties, Usher duties and Café/ Bar duties with particular attention paid to customer service in all areas.

**Main Duties**:
**Customer Service**- Deliver an excellent standard of customer service in line with the Picturehouse Experience Expectations through individuality, serving pleasantly and efficiently whilst managing queues effectively and having up to date product knowledge to maximise customer enjoyment and encourage repeat visits-
- Guide customers to their seats where necessary; following the correct ticket verification procedure including Member card holders and ensuring every person who enters the cinema has a ticket-
- Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct to an appropriate person who can assist-
- Be knowledgeable about the cinema’s services and facilities-
- Ensure all communication via radios is appropriate, clear and concise-
- Provide information on performance start and finish times, films synopsis and film classification-
- Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary-
- Be aware of and enforce all film classifications and identification procedure-
- Ensure all lost property is correctly delivered to the appropriate area and logged in line with policy-
- Monitor screens for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues**Promoting Sales**- Be knowledgeable of current marketing promotions and raise customer awareness-
- Ensure sales accuracy by processing transactions, memberships and discounts correctly and in line with policy-
- Promote Membership through personal recommendations and upcoming films, highlighting the benefits and rewards of the Membership scheme-
- Promote and encourage sales through organised and attractive displays using up to date POS, ensuring rotation of stock i.e. adhering to First In, First Out (FIFO) process; and suggesting suitable additional products (such as cake with coffee)-
- Ensure all wastage is correctly recorded by following the wastage procedures**Health & Safety**- Follow the Food Hygiene Regulations and Health & Safety Policies-
- Work efficiently using all pieces of equipment (you have been trained on) correctly and with care-
- Inform management immediately of any breaches or issues within Health & Safety-
- Help monitor maintenance or repairs advising the relevant people of any issues immediately-
- Open and close all areas, ensuring the relevant supporting paperwork is completed.-
- Undertake daily cinema cleaning including cinema, toilets, back of house areas, screens, cinema seating, all front of house areas and empt

  • Customer Service Assistant- Bromley Ph

    4 weeks ago

    Bromley, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - Bromley PH**: Location Bromley Business Area: Picturehouse Cinemas Job type: Part Time Contract Contact name: Gemma Collins Job ref: 059396 Published: 8 months ago **Bromley's lovingly-restored six-screen art deco cinema with a café-bar.** The original building dates from 1936, representing the art deco style of famed...

  • Customer Service Assistant- Bromley Ph

    4 weeks ago

    Bromley, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - Bromley PH**: Location Bromley Business Area: Picturehouse Cinemas Job type: Part Time Contract Contact name: Gemma Collins Job ref: 059396 Published: 8 months ago **Bromley's lovingly-restored six-screen art deco cinema with a café-bar.** The original building dates from 1936, representing the art deco style of famed...

  • Customer Service Assistant

    4 weeks ago

    Bromley, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - Bromley Picturehouses**: Business Area: Picturehouse Cinemas Job type: Part Time Contract **Salary**: £10.95 Job ref: 067176 Published: 3 months ago Startdate: 06.03.24 £10.95 per hour - 16-40 hours per week (contracted minimum hours will be agreed on hiring) - Great perks and benefits Hospitality, Bar and Barista...

  • Customer Assistant

    4 weeks ago

    Bromley, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Clothing and Home - Bromley 123 High Street, Bromley, BR1 1JL Shift Pattern Monday 08:00-14:00 Tuesday 08:00-14:00 Thursday 08:00-14:00 Saturday 13:00-19:00 **Key Capabilities** Customer Assistant - Clothing and Home - Bromley 123 High Street, Bromley, BR1 1JL Shift Pattern Monday 08:00-14:00 Tuesday...

  • Customer Assistant

    4 weeks ago

    Bromley, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant - Clothing & Home - Bromley Shift Pattern Monday 08:00-14:00 Tuesday 13:00-19:00 Friday 08:00-14:00 Saturday 08:00-14:00 123 High Street, Bromley, BR1 1JL **Key Capabilities** Customer Assistant - Clothing & Home - Bromley Shift Pattern Monday 08:00-14:00 Tuesday 13:00-19:00 Friday 08:00-14:00 Saturday...

  • Nursery Assistant

    4 weeks ago

    Bromley, United Kingdom Link Education Ltd Full time

    Nursery Assistant - BromleyWe are currently hiring Nursery Assistant with experience working with young children to join our nursery groups in Bromley and the surrounding areas.Both full time and part time Nursery Assistant positions are available for Nursery Assistants looking for their next role, the nurseries are interested in welcoming General /...

  • Nursery Assistant

    2 months ago

    Bromley, United Kingdom Link Education Ltd Full time

    Nursery Assistant - Bromley We are currently hiring Nursery Assistant with experience working with young children to join our nursery groups in Bromley and the surrounding areas. Both full time and part time Nursery Assistant positions are available for Nursery Assistants looking for their next role, the nurseries are interested in welcoming General /...

  • Retail Sales Assistant

    2 weeks ago

    Bromley, United Kingdom Grape Tree Full time

    **BROMLEY** **RETAIL SALES ASSISTANT - 16 HOURS PER WEEK** Established in 2012 Grape Tree currently has 146 stores in the UK We are looking to recruit confident and enthusiastic Retail Sales Assistant at our **BROMLEY** store. You will be reporting to the Store Manager and typically your duties will include: **ROLE**: You will provide fast, efficient,...

  • Customer Assistant

    4 weeks ago

    Bromley, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant 123 High Street, Bromley, BR1 1JL Sunday 14:00-18:00 Monday 1400-18:00 Wednesday 14:00-18:00 Thursday 15:00-19:00 **Key Capabilities** Customer Assistant 123 High Street, Bromley, BR1 1JL Sunday 14:00-18:00 Monday 1400-18:00 Wednesday 14:00-18:00 Thursday 15:00-19:00 **Purpose** - To deliver a great...

  • Nursery Assistant

    4 weeks ago

    Bromley, United Kingdom Link Education Ltd Full time

    Nursery Assistant - BromleyWe are currently hiring Nursery Assistant with experience working with young children to join our nursery groups in Bromley and the surrounding areas.Both full time and part time Nursery Assistant positions are available for Nursery Assistants looking for their next role, the nurseries are interested in welcoming General /...

  • Nursery Assistant

    1 month ago

    Bromley, United Kingdom Link Education Ltd Full time

    Nursery Assistant - BromleyWe are currently hiring Nursery Assistant with experience working with young children to join our nursery groups in Bromley and the surrounding areas.Both full time and part time Nursery Assistant positions are available for Nursery Assistants looking for their next role, the nurseries are interested in welcoming General /...

  • Customer Service Administrative Assistant

    2 months ago

    Bromley, United Kingdom Lakeland Dairies Full time

    **About us** Lakeland Dairies is a medium business in Bromley. We are professional, agile, creative, and our goal is to ensure sustainability for our future generations. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - International workforce - On-the-job training The role will be responsible for assisting...

  • Customer Service Administrative Assistant

    8 hours ago

    Bromley, United Kingdom Lakeland Dairies Full time

    **About us** Lakeland Dairies is a medium business in Bromley. We are professional, agile, creative, and our goal is to ensure sustainability for our future generations. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - International workforce - On-the-job training The role will be responsible for assisting...

  • Assistant Manager

    1 month ago

    Bromley, United Kingdom Gail's Bakery Full time

    Assistant Manager - BromleyAssistant Manager vacancy in GAIL's BROMLEY!If supporting a team and leading by example excites you and makes you smile, then please read on.We are looking for an Assistant Bakery Manager who has a passion to join the GAIL's family and use a hands-on approach to be a team builder, maximizing the skills and confidence of the team....

  • Assistant Manager

    2 weeks ago

    Bromley, United Kingdom Gail's Bakery Full time

    Assistant Manager - BromleyAssistant Manager vacancy in GAIL's BROMLEY!If supporting a team and leading by example excites you and makes you smile, then please read on.We are looking for an Assistant Bakery Manager who has a passion to join the GAIL's family and use a hands-on approach to be a team builder, maximizing the skills and confidence of the team....

  • Customer Service Administrative Assistant

    4 weeks ago

    Bromley, United Kingdom Lakeland Dairies Full time

    **About us** Lakeland Dairies is a medium business in Bromley. We are professional, agile, creative, and our goal is to ensure sustainability for our future generations. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - International workforce - On-the-job training The role will be responsible for assisting...

  • Customer Service Administrative Assistant

    8 hours ago

    Bromley, United Kingdom Lakeland Dairies Full time

    **About us** Lakeland Dairies is a medium business in Bromley. We are professional, agile, creative, and our goal is to ensure sustainability for our future generations. Our work environment includes: - Modern office setting - Food provided - Growth opportunities - International workforce - On-the-job training The role will be responsible for assisting...

  • Assistant Manager

    3 weeks ago

    Bromley, United Kingdom Gail's Bakery Full time

    Assistant Manager - BromleyAssistant Manager vacancy in GAIL's BROMLEY!If supporting a team and leading by example excites you and makes you smile, then please read on.We are looking for an Assistant Bakery Manager who has a passion to join the GAIL's family and use a hands-on approach to be a team builder, maximizing the skills and confidence of the team....

  • Assistant Manager

    2 weeks ago

    Bromley, United Kingdom Gail's Bakery Full time

    Assistant Manager - BromleyAssistant Manager vacancy in GAIL's BROMLEY!If supporting a team and leading by example excites you and makes you smile, then please read on.We are looking for an Assistant Bakery Manager who has a passion to join the GAIL's family and use a hands-on approach to be a team builder, maximizing the skills and confidence of the team....

  • Teaching Assistant

    3 weeks ago

    Bromley, United Kingdom Tempest Resourcing Full time

    **Bromley - BR2**: - Up to £90 a day - Monday to Friday - 8:30am-3:30pm - Starting ASAP Tempest Education have partnered with a friendly and inclusive **Primary School** based in **South Bromley**. The school is just a 5 minute distance from the station and bus stops. They are looking for a caring and understanding teaching assistant to support with both...