Electrical Technical Help Desk Engineer
3 weeks ago
Our client is seeking a Technical Call Support Engineer to provide technical and spare parts support to internal and external customers of the business.
Working 37 hours each week, Monday - Friday the annual salary is between £30,000 - £38,000 fully depending on experience.
Daily duties;
- Assist engineers and customers / engineers on asset sites troubleshooting.
- Provide support to the internal and external sales teams, providing a link between the external sales team and clients.
- Provide support to the Spares and Service departments.
- Assist with and provide internal and external training as required.
- Develop training aids and reference guides.
- Work within the Technical Support team providing advanced technical advice and support to customers.
- To assess the status of engineers' reports to identify and decide whether the customer needs to be charged for service work or whether the work is covered by warranty.
- Attend working client sites with engineers to continually gain and improve knowledge of core models.
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