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Exams Officer

3 months ago

Teddington, United Kingdom RSL (Rockschool) Full time

At RSL, we are committed to providing the best, most industry relevant qualifications for tomorrow’s creative professionals. Due to internal promotion, we are recruiting an Exams Officer to join our exams team. This is a fantastic opportunity to start your career within this exciting and creative sector. We are proud to reflect the richness and diversity of our product range in our recruitment and employment practices.

**RSL**

RSL Awards Ltd is the world’s leading specialist Music and Creative Arts Awarding Organisation, operating in over 50 countries across the world. We assess and certificate over 80,000 music and performance arts examinations and qualifications a year. We pride ourselves on our knowledge of the sectors we work in and the quality and integrity of the qualifications we award.

At RSL we believe our success is down to the people who work for us. RSL is committed to providing opportunities for professional growth and development in a work environment that is innovative, dynamic and supportive which values professionalism and academic rigour at its core.

**The Role**

The key responsibility of this role will be to oversee and be responsible for all aspects of delivering graded music exams across allocated national and international centres and maintain excellent customer relations.

Duties will include
- Scheduling of graded music examinations with regular and frequent contact with our customers in this area
- Coordination of exam operations for allocated centres including booking dates, scheduling exams and issuing information
- Liaising with centres, teachers and international representatives
- Responsible for dealing with specific enquiries, data entry or scheduling changes in the designated locations, both within the UK and internationally
- Assisting with the creation and distribution of certificates, including replacements
- Some weekend working, on rota, will be required during exam periods

**You will have**:

- Strong IT skills, including experience using MS Office and browser-based admin systems
- Experience in, or demonstrate an aptitude for, customer service
- Excellent communication skills and telephone manner

**Personal Characteristics**:

- Excellent attention to detail
- Good at juggling tasks and prioritising workload
- A great team player, but also able to work independently
- Ability to show initiative and put the customer first
- Education or experience within the field of music is desirable

**RSL is an equal opportunity and Living Wage employer.**

Closing date: 30th June 2024

Pay: £23,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Teddington: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Teddington

Application deadline: 30/06/2024